Customer Retention & Growth Specialist

Wolters Kluwer; Little Rock (AR); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Commission

Medical, Dental, & Vision plans

401(k)

Job summary

Wolters Kluwer in Little Rock, AR is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain and re-engage existing accounts, and negotiate service terms as needed.

The role focuses on analyzing customer feedback, developing retention strategies, coordinating with marketing and sales, and generating reports on retention metrics to inform business decisions.

Qualifications

• Excellent communication and active listening with customers.
• Strong customer service capabilities.
• Proficient in data analysis of customer interactions.
• Ability to resolve moderate conflicts with customers.
• Strategic thinking for retention initiatives.
• Experience coordinating with cross-functional teams.
• Analytical mindset for identifying trends.
• Moderate CRM proficiency.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.

Skills

Enhanced communication

Advanced customer service

Data analysis

Conflict resolution

Strategic thinking

Team coordination

Analytical mindset

CRM proficiency

Job description

Wolters Kluwer in Little Rock, AR is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain and re-engage existing accounts, and negotiate service terms as needed.

The role focuses on analyzing customer feedback, developing retention strategies, coordinating with marketing and sales, and generating reports on retention metrics to inform business decisions.