Customer Retention & Growth Specialist

Wolters Kluwer; Atlanta (GA); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k)

Paid Parental Leave

Tuition Assistance

Job summary

Wolters Kluwer role in Atlanta, GA seeks a Sales Business Retention Representative focused on understanding customer needs, retaining accounts, and re-engaging customers. You will negotiate service terms and contribute to retention programs, reporting on interactions and trends.

The position emphasizes collaboration with sales, marketing, and cross-functional teams to develop tailored retention strategies and drive customer satisfaction.

Qualifications

• Experience engaging with customers to understand needs.
• Ability to provide product and service support.
• Develop retention strategies based on feedback.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers using targeted communication strategies.
• Conduct regular follow-ups to ensure customer satisfaction.
• Contribute to development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales through data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in creating personalized retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer role in Atlanta, GA seeks a Sales Business Retention Representative focused on understanding customer needs, retaining accounts, and re-engaging customers. You will negotiate service terms and contribute to retention programs, reporting on interactions and trends.

The position emphasizes collaboration with sales, marketing, and cross-functional teams to develop tailored retention strategies and drive customer satisfaction.