Data-Driven Credit Card Collections Strategy Lead

TD Bank, N.A.; Wilmington (DE); On-site; USD 120,000 - 146,000; Full time

Job summary

TD Bank, N.A. in Wilmington, Delaware seeks a highly analytical Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle.

This role leverages advanced data analytics and segmentation to design, test, and optimize strategies that improve customer outcomes while complying with regulatory standards.

Ideal candidate has deep experience in credit card collections, strong analytical capabilities, and a hypothesis-driven mindset.

Qualifications

• Bachelor's degree required; graduate degree preferred.
• 5+ years in credit card collections or risk management.
• Experience with data analytics and segmentation.
• Familiarity with regulatory guidance (TCPA, FDCPA, CFPB).
• Strong communication and stakeholder collaboration.

Responsibilities

• Develop and execute collections strategies across delinquency stages.
• Leverage data analytics and segmentation to design targeted treatments.
• Lead test-and-learn frameworks with performance measurement and validation.
• Identify customer segments to optimize outreach and recovery.
• Collaborate with Legal, Compliance, Operations and vendors for compliant strategies.
• Monitor KPIs and report insights to leadership.

Skills

Credit risk

Collections strategy

Data analytics

A/B Testing

Test-and-learn

Education

Bachelor's degree

Graduate degree preferred

Tools

SQL

SAS

R

Tableau

Excel

PowerPoint

ETL

Job description

TD Bank, N.A. in Wilmington, Delaware seeks a highly analytical Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle.

This role leverages advanced data analytics and segmentation to design, test, and optimize strategies that improve customer outcomes while complying with regulatory standards.

Ideal candidate has deep experience in credit card collections, strong analytical capabilities, and a hypothesis-driven mindset.