Data Coordinator

CTC; Dubuque (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

CTC in Dubuque, IA is seeking a Timekeeping Specialist to support daily timekeeping activities within the Workforce Management (WFM) system. You will review and process employee timecards, resolve discrepancies, maintain leave records, and submit accurate data to Payroll.

The role focuses on timekeeping support, not pay calculations. Ideal candidates will have experience with timekeeping or related admin work, strong attention to detail, and excellent communication skills to explain processes

Qualifications

• Experience with timekeeping, workforce management systems, or related administrative work.
• Strong attention to detail and ability to meet recurring deadlines.
• Ability to research discrepancies and solve problems.
• Strong communication and interpersonal skills, with professional interaction with employees.
• Comfort working with spreadsheets and electronic records.

Responsibilities

• Verify timecard entries and resolve missing or incorrect information.
• Prepare finalized time data for submission to Payroll.
• Research and complete historical timecard corrections and review base-rate entries.
• Maintain leave records and ensure related timekeeping entries are accurate.
• Explain WFM and timekeeping processes clearly to employees and answer questions.
• Refer pay-processing questions to Payroll.
• Monitor reports to identify recurring issues and improve processes.
• Provide early-morning WFM assistance for third-shift employees.
• Protect confidentiality of timekeeping and leave information.

Skills

Timekeeping

WFM systems

Attention to detail

Problem solving

Communication

Spreadsheet proficiency

Tools

Payroll system

Job description

Researches, extracts, compiles, and analyzes data; develops periodic reports and processes ad hoc reporting requests; assists in documenting and training related procedures; creates, maintains, and updates databases; and researches and resolves issues associated with information in the database.

Responsibilities

• Retrieves records or data and distributes information as appropriate in order to provide timely and accurate information to department members or external customers.
• Updates and maintains databases, systems applications, or files to ensure accurate and current information is available for use by others.
• Performs analysis of a complex nature on information received and researches or resolves issues following prescribed procedures.
• Gathers and summarizes data from various sources in order to complete reports and special projects.
• Maintains database systems, ensuring the integrity of the data within each system and resolves issues relating to database information.
• Assists with documenting and training the processes used in working with various database systems.

Additional Information

• Visa sponsorship is not available, now or in the near future, for this position.

Position Summary

• Support daily timekeeping activities within the Workforce Management (WFM) system. This role reviews and processes employee timecards, resolves timekeeping discrepancies, maintains leave records, and submits accurate, finalized time data to Payroll.
• The position supports the timekeeping process, not the calculation or issuance of employee pay, which is handled by Payroll.

Key Responsibilities

Review and Process Employee Time

• Verify timecard entries.
• Resolve missing or incorrect information.
• Prepare finalized time data for submission to Payroll.

Maintain Accurate System Records

• Research and complete historical timecard corrections.
• Review base-rate and special-rate entries within WFM.

Provide Professional Employee Support

• Listen to employee questions and concerns.
• Explain WFM and timekeeping processes clearly.
• Follow through on issues with patience, respect, and confidentiality.
• Answer questions about time entries reflected on paystubs.
• Refer pay-processing questions to Payroll.

Update Leave and Absence Information

• Maintain leave records.
• Ensure related timekeeping entries are accurate.

Monitor Reports and Improve Processes

• Identify recurring issues.

Support Employees Across Shifts

• Provide scheduled early-morning WFM assistance for third-shift employees.

Protect Confidential Information

• Handle employee timekeeping and leave records with accuracy, discretion, and confidentiality.

Suggested Qualifications

• Experience with timekeeping, workforce management systems, or related administrative work.
• Strong attention to detail and the ability to meet recurring deadlines.
• Ability to research discrepancies and solve problems.
• Strong communication and interpersonal skills, with the ability to interact professionally with employees, explain information clearly, and remain calm and respectful when addressing questions or concerns.
• Comfort working with spreadsheets and electronic records.