Data Control Clerk II - Customer Service & Data Entry

University of Rochester; City of Rochester (NY); On-site; USD 24,796 - 34,632; Full time

Job summary

University of Rochester in Rochester, NY seeks a Data Control Clerk II to support Transportation and Logistics operations. You will handle customer inquiries, process service orders and maintain accurate data records.

The role requires a high school diploma and at least one year of relevant experience; on-site schedule Monday through Friday, 10:00 am to 6:30 pm, with day shifts. You will coordinate with management and field staff, track jobs dispatched, and assist with CCTV monitoring.

Qualifications

• High School diploma and 1 year of relevant experience.
• Experience handling customer inquiries via phone, email or website.
• Ability to enter data accurately and maintain records.

Responsibilities

• Provides timely responses to customer inquiries by telephone, email or website.
• Processes customer orders, bills and accounts, and applications for service.
• Troubleshoots and resolves customer complaints.
• Maintains clear lines of communication between management, staff and field personnel.
• Tracks and logs data such as jobs dispatched.
• Monitors premises using CCTV and remote access control.

Skills

Customer service

Data entry

Troubleshooting

Communication

Education

High School diploma

Tools

CCTV

Remote Access Control

Job description

University of Rochester in Rochester, NY seeks a Data Control Clerk II to support Transportation and Logistics operations. You will handle customer inquiries, process service orders and maintain accurate data records.

The role requires a high school diploma and at least one year of relevant experience; on-site schedule Monday through Friday, 10:00 am to 6:30 pm, with day shifts. You will coordinate with management and field staff, track jobs dispatched, and assist with CCTV monitoring.