Guest Experience Receptionist II - Day Shift

University of Rochester; United States; On-site; USD 25,000 - 35,000; Full time

Job summary

The University of Rochester is seeking a receptionist to warmly welcome visitors, answer phones, and direct inquiries within the Transportation and Logistics department at 60 Crittenden Blvd, Rochester, NY 14620.

This full-time role schedules Monday–Friday, 10:00 a.m. to 6:45 p.m. with rotating holidays and weekends. A high school diploma and at least two years of related experience are required; compensation ranges from $18.00 to $25.14 per hour, depending on market factors and experience.

Qualifications

• High School diploma and 2 years of related work experience required Or equivalent combination of education and experience

Responsibilities

• Receives visitors, patients and/or staff members and answers telephones.
• Provides direction and assistance requiring working knowledge of departmental organization and procedures.
• Performs clerical duties incidental to the receptionist function.
• SCHEDULE M-F 10am-645 with rotating holiday and weekends
• Receives visitors in a friendly and professional manner.
• Resolves inquiries or issues in a timely and efficient manner.
• Provides assistance or directs to the appropriate office or person.
• Exercises discretion and interpretive judgment in frequent, and often stressful, contacts with public.
• Manages visitor sign-in procedures and issues badges as necessary.
• Answers, screens, and forwards incoming phone calls.
• Performs data entry and maintains electronic and physical filing systems.
• Schedules appointments and arranges for meetings.
• Relays information, exercising tact to maintain good relations.
• Provides clerical assistance such as completing forms, sorting mail, typing reports, posting records, maintaining files, etc.
• Maintains a tidy reception area.
• Handles incoming and outgoing mail as needed, including packages and deliveries.

Education

High School diploma

Job description

The University of Rochester is seeking a receptionist to warmly welcome visitors, answer phones, and direct inquiries within the Transportation and Logistics department at 60 Crittenden Blvd, Rochester, NY 14620.

This full-time role schedules Monday–Friday, 10:00 a.m. to 6:45 p.m. with rotating holidays and weekends. A high school diploma and at least two years of related experience are required; compensation ranges from $18.00 to $25.14 per hour, depending on market factors and experience.