Data Control Clerk II - Customer Support & Data Entry

001 University of Rochester; City of Rochester (NY); Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

The University of Rochester is seeking a full-time Transportation and Logistics representative at 60 Crittenden Blvd, Rochester, NY 14620 to support customer inquiries by phone, email, or web and to handle service orders and accounts.

Responsibilities include troubleshooting, data entry, and coordinating with management, with a Monday–Friday schedule from 10:00am to 6:30pm. A high school diploma and at least 1 year of relevant experience are required to qualify.

Qualifikationen

• High School diploma is required.
• 1 year of relevant experience or an equivalent combination of education and experience.

Aufgaben

• Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards.
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination.
• Troubleshoots and resolves customer complaints.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

Ausbildung

High School diploma

Jobbeschreibung

The University of Rochester is seeking a full-time Transportation and Logistics representative at 60 Crittenden Blvd, Rochester, NY 14620 to support customer inquiries by phone, email, or web and to handle service orders and accounts.

Responsibilities include troubleshooting, data entry, and coordinating with management, with a Monday–Friday schedule from 10:00am to 6:30pm. A high school diploma and at least 1 year of relevant experience are required to qualify.