Data Control Clerk II

University of Rochester; City of Rochester (NY); On-site; USD 24,796 - 34,632; Full time

Job summary

University of Rochester in Rochester, NY seeks a Data Control Clerk II to support Transportation and Logistics operations. You will handle customer inquiries, process service orders and maintain accurate data records.

The role requires a high school diploma and at least one year of relevant experience; on-site schedule Monday through Friday, 10:00 am to 6:30 pm, with day shifts. You will coordinate with management and field staff, track jobs dispatched, and assist with CCTV monitoring.

Qualifications

• High School diploma and 1 year of relevant experience.
• Experience handling customer inquiries via phone, email or website.
• Ability to enter data accurately and maintain records.

Responsibilities

• Provides timely responses to customer inquiries by telephone, email or website.
• Processes customer orders, bills and accounts, and applications for service.
• Troubleshoots and resolves customer complaints.
• Maintains clear lines of communication between management, staff and field personnel.
• Tracks and logs data such as jobs dispatched.
• Monitors premises using CCTV and remote access control.

Skills

Customer service

Data entry

Troubleshooting

Communication

Education

High School diploma

Tools

CCTV

Remote Access Control

Job description

## Data Control Clerk IIApplylocations: Goler Housetime type: Full timeposted on: Posted Todayjob requisition id: R273277As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.**Job Location (Full Address):**60 Crittenden Blvd, Rochester, New York, United States of America, 14620**Opening:**Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:100451 Transportation and LogisticsWork Shift:UR - Day (United States of America)Range:UR URG 103 HCompensation Range:$18.00 - $25.14*The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.***Responsibilities:**Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.**SCHEDULE*** Mon - Fri, 10:00am - 6:30pm**ESSENTIAL FUNCTIONS*** Assists patrons over the phone and through email. Ensures transactions are entered promptly and accurately for accounting. Enters customer data information. Performs radio calls to assist with customer concerns.* Provides clear lines of communication between management, office staff, and field staff.* Tracks and logs data, such as jobs dispatched. Provides information to internal and external customers in regards to assigned area.* May monitors premises using CCTV and Remote Access Control.* Other duties as assigned.**MINIMUM EDUCATION & EXPERIENCE*** High School diploma and 1 year of relevant experience required* Or equivalent combination of education and experienceThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.