Data Collection & Customer Support Specialist

Covetus; Santa Clara (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Covetus is seeking a highly disciplined Data Collection and Customer Support Specialist to join our client's secure Data Office. This dual role balances high-volume data tasks with handling customer inquiries within a strictly controlled environment.

You will execute data collection, entry and verification workflows, resolve inquiries via approved channels, escalate incidents as needed, and maintain detailed safety logs while adhering to NDAs and data-security protocols.

Qualifications

• Excellent verbal and written communication with a focus on professional escalation.
• Experience handling safety compliance and official documentation.
• Experience with data entry tools and secure databases.
• Ability to work in a high-security, restricted-access environment.

Responsibilities

• Data Management: Execute precise data collection, entry, and verification workflows inside the client’s data office.
• Customer Support: Resolve inbound customer service inquiries via approved, secure communication channels.
• Incident Escalation: Identify operational anomalies and escalate to senior management.
• Safety & Documentation: Maintain detailed logs of safety compliance, system checks, and operational documentation.
• Protocol Adherence: Follow rigid workflows to ensure data integrity and zero security leaks.

Skills

Communication

Data entry

Ticketing software

Adaptability

Security awareness

Tools

Customer ticketing software

Secure databases

Job description

We are seeking a highly disciplined Data Collection and Customer Support Specialist to join our client's secure Data Office. This dual-purpose role requires an individual who can balance high-volume data collection and customer inquiries while strictly maintaining the security and safety protocols of a controlled environment.

Core Responsibilitie

• sData Management: Execute precise data collection, entry, and verification workflows inside the client’s data office
• .Customer Support: Resolve inbound customer service inquiries via approved, secure communication channels
• .Incident Escalation: Identify operational anomalies and utilize strong escalation skills to alert senior management
• .Safety & Documentation: Maintain detailed logs of safety compliance, system checks, and operational documentation
• .Protocol Adherence: Follow rigid workflows to ensure data integrity and zero security leaks

.Key Requirements & Working Conditio

• nsSecurity Clearance: Proven ability to work efficiently in high-security, restricted-access environment
• s.Device Policy: Must be comfortable working in a strict, controlled, no-phone/no-personal-device work zon
• e.Scheduling: Flexibility to work rotational and overlapping shifts to support 24/7 data operation
• s.Confidentiality: Absolute commitment to signing and upholding strict non-disclosure agreements (NDAs) and safety protocol

s.Qualifications & Experie

• nceCommunication: Exceptional verbal and written communication skills with a focus on professional escalati
• on.Compliance Background: Direct experience handling safety compliance and official operational documentati
• on.Technical Aptitude: Experience with data entry tools, customer ticketing software, and secure databas
• es.Adaptability: High resilience and focus when executing repetitive, high-accuracy data tasks under tight securi