Digital Support

Russell Tobin; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Russell Tobin is seeking a high-energy, detail-oriented Digital Support Representative to join our team. You will handle a high volume of inbound calls while delivering excellent customer service and upholding strict data security standards.

This role rewards accuracy, confidentiality, and proactive problem solving in a fast-paced environment. You will collaborate with teammates to resolve issues and escalate security concerns when required.

Qualifications

• Strong communication and multitasking skills.
• Ability to work under pressure in a high-volume call environment.
• High attention to detail and commitment to confidentiality.
• Previous call center or customer service experience preferred.

Responsibilities

• Manage 10+ inbound calls daily in a fast-paced environment
• Provide accurate information and resolve customer inquiries efficiently
• Protect sensitive client information and follow all security protocols
• Identify and elevate potential security risks when necessary
• Maintain professionalism and a positive attitude during all interactions

Skills

Communication skills

Multitasking

Attention to detail

Confidentiality

Call center experience

Job description

We are seeking a high-energy and detail-oriented Digital Support Representative to join our team. In this role, you will handle a high volume of inbound calls while ensuring excellent customer service and maintaining strict data security standards.

Key Responsibilities

• Manage 10+ inbound calls daily in a fast-paced environment
• Provide accurate information and resolve customer inquiries efficiently
• Protect sensitive client information and follow all security protocols
• Identify and elevate potential security risks when necessary
• Maintain professionalism and a positive attitude during all interactions

Qualifications

• Strong communication and multitasking skills
• Ability to work under pressure in a high-volume call environment
• High attention to detail and commitment to confidentiality
• Previous call center or customer service experience preferred