Data Center Training Manager — Lead & Innovate (AI)

Amazon Web Services (AWS); Hamlet (NC); On-site; USD 152,000 - 206,000; Full time

Benefits offered by this job

Health insurance

RSUs included

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Technical Training Manager to establish and lead a new Full-Time Training Team (FTT) in CLT for Data Center Operations.

This role will supervise technical trainers, maintain lab equipment, and continuously improve training programs across DCEO, DCO, ID, Decom, and Logistics. You will drive standardized processes, measure program impact, and collaborate with stakeholders while incorporating AI techniques and agile methods.

Qualifications

• Bachelor's degree or equivalent requirement.
• 5+ years of leading training programs.
• 3+ years of direct people management experience.
• 5+ years in technical education or training operations.
• Experience implementing safety standards.

Responsibilities

• Build and lead a team of technical trainers.
• Manage training programs for multiple Data Center Operations domains.
• Implement standardized training processes.
• Create and track performance metrics for training effectiveness.
• Establish communication between training team and stakeholders.
• Drive innovation through AI and agile methodologies.
• Develop learning materials and assessments.
• Travel approximately 25% of the time.

Skills

People management

Project management

Curriculum development

Operations management

Safety standards

Learning strategy

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Microsoft Office

Learning Management Systems (LMS)

Job description

Amazon Web Services, Inc. is seeking a Technical Training Manager to establish and lead a new Full-Time Training Team (FTT) in CLT for Data Center Operations.

This role will supervise technical trainers, maintain lab equipment, and continuously improve training programs across DCEO, DCO, ID, Decom, and Logistics. You will drive standardized processes, measure program impact, and collaborate with stakeholders while incorporating AI techniques and agile methods.