Data Center Technician - On-Call 24/7, Relocation

Intepros; Sterling (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Relocation stipend

Job summary

Intepros is seeking a Data Center Technician to help keep our global cloud infrastructure running. The role is 24/7 and requires the ability to work independently and with a diverse team, with strong prioritization and communication skills.

Travel within and outside the regional work area is required. You will install server racks, troubleshoot hardware and network issues, take on-call duties, support maintenance/change management, and aid documentation.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school diploma or equivalent.

Responsibilities

• Install server racks, perform hardware break-fix, troubleshoot network issues, and respond to incidents affecting service availability.
• Serve as a primary contact for engineers, developers, vendors, and contractors.
• Take on-call duties and participate in scheduled maintenance and change management.
• Contribute to documentation and process improvements.
• Train and onboard new team members.
• Own technical issues, solve problems at the root, and maintain SLAs through proactive issue detection and reporting.

Skills

Network troubleshooting

Ticketing system use

Prioritization

Communication

Education

High school diploma

Associate's degree in related field

Tools

Ticketing software (e.g., ServiceNow)

Job description

Intepros is seeking a Data Center Technician to help keep our global cloud infrastructure running. The role is 24/7 and requires the ability to work independently and with a diverse team, with strong prioritization and communication skills.

Travel within and outside the regional work area is required. You will install server racks, troubleshoot hardware and network issues, take on-call duties, support maintenance/change management, and aid documentation.