Data Center Technician L2 — Server & Cabling Expert

Milestone Technologies, Inc.; Columbus (GA); On-site; USD 40,000 - 58,000; Full time

Job summary

Milestone Technologies is seeking a hands-on Data Center Hardware Technician L2 to independently support server deployment, hardware break-fix, component replacement, configuration, and maintenance in a fast-moving data center. You will own moderately complex incidents, mentor junior technicians, and drive improvements to procedures and service quality.

The role requires commuting distance to Columbus, GA or relocation, a 90-day initial engagement, and potential extension.

Qualifications

• 3+ years of hands-on computer or server hardware break-fix experience in a data center environment.
• 3+ years of experience working with Linux-based systems, including command-line troubleshooting.
• Intermediate knowledge of server architecture, component diagnostics, hardware replacement, cabling, and structured troubleshooting.
• Proficiency with service management or ticketing systems and accurate technical documentation.
• Ability to interpret and apply SOPs and MOPs, identify process gaps, and recommend practical updates.
• Ability to coach and support less-experienced technicians without direct supervisory responsibility.

Responsibilities

• Install, deploy, replace, and decommission server hardware and related data center equipment in accordance with approved procedures.
• Diagnose and resolve hardware incidents and service requests within assigned priorities, timelines, and escalation requirements.
• Perform approved device and system configuration activities and complete pre-work and post-work quality checks.
• Document troubleshooting, parts used, work completed, validation results, and follow-up actions in the designated ticketing system.
• Follow approved standard operating procedures and methods of procedure, escalating unclear instructions, service risks, and conditions outside the documented process.
• Own service tickets of moderate complexity from initial diagnosis through resolution, validation, documentation, and handoff.
• Troubleshoot server hardware, Linux operating-system, connectivity, and component-level issues using approved diagnostic methods and available technical data.
• Serve as an escalation resource for L1 technicians and support peer development through hands-on guidance and constructive feedback.
• Identify recurring incidents and process gaps and contribute practical updates to SOPs, MOPs, troubleshooting guides, and the knowledge base.
• Assist site leads with ticket prioritization and work coordination when requested.
• Report reliably to the Columbus worksite and maintain consistent onsite coverage for the assigned schedule.
• Build working knowledge of the local environment and contribute to continuity as the customer transitions and scales operations.
• Maintain accurate asset and inventory records and coordinate with logistics personnel regarding parts movement and spare consumption.
• Comply with environmental health and safety requirements and apply 5S principles to maintain an organized, clean, and efficient work environment.
• Communicate professionally with customer stakeholders, teammates, site leadership, and cross-functional technical groups.

Skills

Server break/fix

Linux troubleshooting

SOPs/MOPs

Documentation

Communication

Job description

Milestone Technologies is seeking a hands-on Data Center Hardware Technician L2 to independently support server deployment, hardware break-fix, component replacement, configuration, and maintenance in a fast-moving data center. You will own moderately complex incidents, mentor junior technicians, and drive improvements to procedures and service quality.

The role requires commuting distance to Columbus, GA or relocation, a 90-day initial engagement, and potential extension.