Data Center Technician L2

Covestic Inc; Hillsboro (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

You will serve as an escalation point for Level I technicians, perform diagnostics, manage cabling, and ensure high availability and safety in line with data center standards.

Qualifications

• Associate degree or equivalent experience in IT fields.
• 2–4 years of data center operations or IT infrastructure support.
• Experience with server hardware, storage, and networking equipment.
• Knowledge of data center best practices, rack layouts, and cable management.
• Ability to read technical documentation and follow procedures.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Install, rack, stack, cable, label, and decommission servers, storage arrays, and network devices.
• Perform hardware break-fix activities and component replacements.
• Execute planned maintenance and infrastructure upgrades.
• Monitor power, cooling, and rack space; support deployments and migrations.
• Troubleshoot issues, respond to incidents per SLAs, and escalate as needed.
• Create and update deployment documentation and change records.
• Collaborate with networks, systems, engineering, and facilities teams.

Skills

Server deployment

Hardware diagnostics

Fiber cabling

Network troubleshooting

Asset management

Power & cooling awareness

Change management

Linux administration

Windows administration

Education

Associate degree in Information Technology, Computer Science, Engineering, or equivalent experience

Tools

DCIM tools

Asset management systems

Ticketing platforms

Dell hardware

HPE hardware

Cisco networking

Job description

The Data Center Technician II is responsible for the installation, maintenance, troubleshooting, and support of data center infrastructure, including servers, storage systems, network equipment, cabling, and related hardware. This role serves as an escalation point for Level I technicians and performs complex technical tasks while ensuring high availability, operational excellence, and adherence to data center standards and safety procedures.

Key Responsibilities

Data Center Operations

• Install, rack, stack, cable, label, and decommission servers, storage arrays, network devices, and related equipment.
• Perform hardware break-fix activities, including replacement of components such as drives, memory, power supplies, GPUs, and network adapters.
• Execute planned maintenance activities and support infrastructure upgrades.
• Monitor data center health and environmental systems, including power, cooling, and rack space utilization.
• Support system deployments and migrations while minimizing operational impact.

Incident and Problem Resolution

• Troubleshoot hardware, connectivity, and infrastructure issues independently.
• Respond to incidents within established service level agreements (SLAs).
• Escalate unresolved issues to engineering teams and vendors as required.
• Perform root cause analysis and document findings for recurring issues.

Cabling and Infrastructure Management

• Install and maintain copper and fiber optic cabling.
• Ensure proper cable management, labeling, and documentation standards.
• Verify network and power connectivity for new and existing deployments.
• Maintain rack layouts, equipment inventories, and asset tracking systems.

Documentation and Process Compliance

• Create and update operational procedures, work instructions, and deployment documentation.
• Accurately document maintenance activities, incidents, and change records.
• Follow change management, security, and safety procedures.
• Maintain compliance with audit and regulatory requirements.

Team Collaboration

• Provide technical guidance and mentoring to Level I technicians.
• Collaborate with network, systems, engineering, and facilities teams.
• Participate in project planning and implementation efforts.
• Support after-hours maintenance and on-call activities as required.

Required Qualifications

• Associate degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2-4 years of experience in data center operations, IT infrastructure support, or related technical environments.
• Experience with server hardware, storage systems, and networking equipment.
• Knowledge of data center best practices, rack layouts, and cable management.
• Experience replacing hardware components and performing diagnostics.
• Ability to read technical documentation and follow detailed procedures.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Experience supporting enterprise-scale or hyperscale data centers.
• Familiarity with Dell, HPE, Cisco, Arista, Nvidia, Supermicro, or similar platforms.
• Experience with GPU-based infrastructure and high-performance computing environments.
• Knowledge of Linux and Windows server environments.
• Understanding of DCIM tools, asset management systems, and ticketing platforms.
• CompTIA Server+, Network+, A+, or equivalent certifications.

Technical Skills

• Server deployment and maintenance
• Hardware diagnostics and repair
• Fiber and copper cabling
• Network connectivity troubleshooting
• Asset and inventory management
• Data center power and cooling awareness
• Change management processes
• Basic Linux and Windows administration

Physical Requirements

• Ability to lift and move equipment up to 50 pounds.
• Ability to work in raised-floor and rack environments.
• Ability to stand, walk, bend, climb ladders, and work in confined spaces for extended periods.
• Ability to work flexible schedules, including weekends and after-hours maintenance windows when required.

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