Data Center Hardware Technician L2

Milestone Technologies, Inc.; Columbus (GA); On-site; USD 40,000 - 58,000; Full time

Job summary

Milestone Technologies, Inc. seeks a Data Center Hardware Technician L2 in Columbus, Georgia for a 6-month W2 contract-to-hire engagement. The role focuses on server break/fix, rack-and-stack, and structured cabling in a fast-paced data center environment.

You will own moderately complex incidents, support junior technicians, and contribute improvements to SOPs, MOPs, and documentation. On-site Monday–Friday with potential on-call duties; pay up to $42/hr and on-call stipends.

Qualifications

• 3+ years of hands-on data center server hardware break-fix experience.
• 3+ years of experience with Linux-based systems, including command-line troubleshooting.
• Intermediate knowledge of server architecture, diagnostics, hardware replacement, cabling, and troubleshooting.
• Proficiency with ticketing systems and accurate technical documentation.
• Ability to follow SOPs/MOPs and identify process gaps.
• Residence within commuting distance of Columbus, GA, or ability to relocate.

Responsibilities

• Install, deploy, replace, and decommission server hardware and related data center equipment.
• Diagnose and resolve hardware incidents and service requests.
• Perform device and system configuration activities with quality checks.
• Document troubleshooting, parts used, and results in ticketing system.
• Escalate unclear instructions and risks per SOPs.
• Own moderate complexity tickets from diagnosis to handoff.

Skills

Data center experience

Server break/fix

Rack-and-stack

Structured cabling

Linux CLI

Communication

On-call readiness

Education

Technical diploma or degree

Tools

Slack

Microsoft Teams

Jira

Google Workspace

Microsoft Office

Job description

Penguin Solutions Data Center Hardware Technician L2

6 Month W2 Contract-to-hire

Onsite in Columbus, Georgia 31907 (Columbus Georgia 31907)

Pay up to $42/hr.

• Will be required to be on call once every 3 weeks
• On call work will include a daily stipend for being on call and some financial stipend for their cell phone

Position Overview

We are seeking a hands-on Data Center Technician to support data center operations in a fast-paced environment. The ideal candidate will have strong experience with server break/fix, rack-and-stack, and structured cabling, along with excellent communication and interpersonal skills.

Schedule

Monday-Friday, daytime hours, with potential for planned on-call and after-hours support.

Key Qualifications

• Minimum 1 year of experience working in a data center environment.
• Minimum 1 year of hands-on server break/fix experience.
• Minimum 1 year of hands-on rack-and-stack experience.
• Hands-on experience with structured cabling, including copper and fiber installation, tracing, labeling, and troubleshooting.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, team members, and other stakeholders.

What Will Make You Successful

A strong technical foundation combined with excellent soft skills will greatly enhance your ability to build positive working relationships and succeed in this role.

Company Overview

Milestone Technologies is a global IT managed services organization that helps leading companies scale their technology, infrastructure, and operations. We foster an employee-first, performance-focused culture where collaboration, inclusion, continuous improvement, and strong customer outcomes are central to how we work.

Job Overview

As a Data Center Hardware Technician L2, you will independently support server deployment, hardware break-fix, component replacement, configuration, and infrastructure maintenance in a fast-moving data center environment. You will own moderately complex incidents, support junior technicians, identify recurring issues, and contribute practical improvements to procedures and service quality.

Engagement Overview

This position is intended for candidates who live within commuting distance of Columbus, Georgia, or can relocate independently. The initial customer assignment is expected to be a limited engagement of approximately 90 days. Based on customer need, individual performance, and mutual agreement, the assignment may be extended or may create an opportunity to convert to the customer’s workforce. Extension and conversion are not guaranteed.

How You Will Make An Impact

• Install, deploy, replace, and decommission server hardware and related data center equipment in accordance with approved procedures.
• Diagnose and resolve hardware incidents and service requests within assigned priorities, timelines, and escalation requirements.
• Perform approved device and system configuration activities and complete pre-work and post-work quality checks.
• Document troubleshooting, parts used, work completed, validation results, and follow-up actions in the designated ticketing system.
• Follow approved standard operating procedures and methods of procedure, escalating unclear instructions, service risks, and conditions outside the documented process.
• Own service tickets of moderate complexity from initial diagnosis through resolution, validation, documentation, and handoff.
• Troubleshoot server hardware, Linux operating-system, connectivity, and component-level issues using approved diagnostic methods and available technical data.
• Serve as an escalation resource for L1 technicians and support peer development through hands-on guidance and constructive feedback.
• Identify recurring incidents and process gaps and contribute practical updates to SOPs, MOPs, troubleshooting guides, and the knowledge base.
• Assist site leads with ticket prioritization and work coordination when requested.
• Report reliably to the Columbus worksite and maintain consistent onsite coverage for the assigned schedule.
• Build working knowledge of the local environment and contribute to continuity as the customer transitions and scales operations.
• Maintain accurate asset and inventory records and coordinate with logistics personnel regarding parts movement and spare consumption.
• Comply with environmental health and safety requirements and apply 5S principles to maintain an organized, clean, and efficient work environment.
• Communicate professionally with customer stakeholders, teammates, site leadership, and cross-functional technical groups.

What You Will Need To Succeed

• 3+ years of hands-on computer or server hardware break-fix experience in a data center environment.
• 3+ years of experience working with Linux-based systems, including command-line troubleshooting.
• Intermediate knowledge of server architecture, component diagnostics, hardware replacement, cabling, and structured troubleshooting.
• Proficiency with service management or ticketing systems and accurate technical documentation.
• Ability to interpret and apply SOPs and MOPs, identify process gaps, and recommend practical updates.
• Ability to coach and support less-experienced technicians without direct supervisory responsibility.
• Residence within practical commuting distance of Columbus, Georgia, or the ability to relocate independently before the assignment begins.
• Reliable transportation and the ability to report onsite for the assigned schedule.
• Availability for a rapid start and the full anticipated 90-day engagement.
• Flexibility to participate in a planned on-call rotation, maintenance window, or after-hours response when required by the customer.
• Effective written and verbal communication skills in English, with the ability to provide clear and concise work updates.
• Customer-focused approach, professional judgment, and a strong sense of ownership for work quality.
• Ability to work independently within assigned responsibilities, contribute as a proactive team member, manage multiple priorities, and maintain attention to detail.
• Working knowledge of collaboration and productivity tools such as Slack, Microsoft Teams, Jira, Google Workspace, and Microsoft Office.
• Ability to safely lift and move at least 50 pounds and work around racks, ladders, lifts, cabling, and active data center equipment.
• Ability to satisfy customer and Milestone onboarding requirements, which may include a background check.

Preferred Qualifications

• Hands-on experience with Supermicro, GPU, AI, or other high-density compute platforms.
• Technical diploma, degree, or relevant data center, server hardware, Linux, safety, or equipment-operation certification.

Compensation

Compensation will be determined based on job-related knowledge, skills, experience, certifications, and the requirements of the Columbus assignment. Any offer will identify the applicable pay rate and employment terms.

The estimated pay range for this position is USD $29.00/Hr. - USD $42.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Our Commitment to Diversity and Inclusion

Milestone Technologies is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to protected status and provide reasonable accommodations as required by law.