Data Center Technician 2

DataBank Holdings, Ltd.; Overland Park (KS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401k with company match

Paid time off & holidays

Job summary

DataBank Holdings Ltd. is seeking a Data Center Technician II to provide proactive end-user support via phone, email, and in-person interactions, while maintaining accurate logs and ensuring facility cleanliness.

You will handle trouble tickets, remote hands requests, and hardware installations including Ethernet, SONET, and fiber circuits. You will monitor critical systems and escalate issues per security standards.

Qualifications

• High school diploma required.
• Previous NOC/SOC/IOC experience and/or data center experience preferred.
• College degree in related discipline preferred.
• 2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications.
• Strong responsibility, dependability, and communication skills.
• Must have reliable transportation and ability to lift 50 lbs.

Responsibilities

• Create and maintain effective customer relationships with timely, professional communication.
• Complete installation, testing and close out of new customer orders and hardware/software support.
• Monitor and resolve troubleshooting issues and alarms with DataBank infrastructure.
• Perform security sign-in procedures and escort visitors, adhering to security standards.
• Accurately capture time on tasks and ensure timesheets are submitted timely.
• Maintain facility cleanliness and readiness for tours or audits.
• Be added to on-call rotation based on market needs.
• Assist with readings of equipment and audits; adhere to cabling standards.
• Maintain inventory of tools, test equipment, and devices.
• Assist other departments to facilitate customer and auditor tours.
• Support vendor maintenance activities within the Data Center.

Skills

Customer service

Troubleshooting

Written & verbal communication

Windows OS

Network cabling

Security procedures

Team collaboration

Time management

Education

High school diploma

College degree preferred

Tools

ERP system

Windows operating systems

Copper/Fiber cabling

Switches/Firewalls basics

Security systems basics

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Data Center Technician II provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintains accurate chain-of-custody logs of incoming and outgoing customer packages and ensues facility cleanliness. As a member of the Operations Team, the Data Center Technician II is expected to handle trouble tickets and remote hands requests from inception through resolution. Data Center Technician II are tasked with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues accordingly and drive both internal and customer compliance to the company's security standards

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner.
• Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.
• Maintaining facility cleanliness and "Tour Readiness" at all times.
• Candidate will be added to the Market's on-call rotation, based on Market needs.
• Assist as needed with readings of equipment draw/customer audits.
• Adhere to DataBank Cabling Standards.
• Maintain accurate inventory of work tools, test equipment, and devices
• Knowledge of all PR/CSP/CP processes to process vendor payment in a timely manner
• Assist other departments to facilitate Customer and/or auditor tours
• Assisting Internal Teams to ensure site meets all compliance requirements.
• Support of all Vendor Maintenance Activities within Data Center
• ?Other duties as assigned

Qualifications

• High school diploma required.
• Previous NOC/SOC/IOC experience and/or data center experience preferred.
• College degree in related discipline preferred.
• 2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications
• Responsibility and dependability are a must.
• Candidates must have reliable transportation.
• Trustworthy and ability to work honestly with little or no supervision, if necessary.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills immediately.
• Ability to assess situations and elevate properly, following internal procedures.
• Knowledge of Windows operating systems both pc and server side.
• Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus.
• Must be able to lift a minimum of 50 lbs.
• Familiarity with DS1, DS3, Ethernet and fiber circuits are a plus.
• Must have ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types.
• Basic knowledge of switches, firewalls and managed storage are a plus.

Benefits

• Health, Dental, Vision packages
• Short-Term and Long-Term Disability InsuranceLife Insurance
• 401k with company match
• Paid Time Off and Holidays