Data Center Technician I — Entry-Level Ops & Support

DataBank Holdings, Ltd.; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Paid Time Off

Paid Holidays

401(k) with company match

Short-Term Disability

Job summary

DataBank Holdings Ltd. operates leading enterprise-class data centers, delivering 100% uptime through robust facilities and customized technology solutions.

Based in Dallas, TX, DataBank emphasizes safe, secure operations and career growth within an Equal Opportunity Employer framework. The Data Center Technician I role supports daily data center operations, handling customer requests, remote hands services, circuit installations, and monitoring systems.

Qualifications

• High school diploma or equivalent required.
• NOC/SOC/IOC or data center experience preferred.
• Basic understanding of data center infrastructure (generators, UPS, DC plant, HVAC, fire suppression).
• Read basic electrical diagrams preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide professional, proactive customer support via phone, email, and ticketing systems.
• Manage trouble tickets and service requests from initiation to resolution with guidance as needed.
• Assist with timely completion of customer installs, testing, and closeout activities.
• Monitor, troubleshoot, and elevate issues involving DataBank infrastructure (BMS, security, cameras, access control).
• Assist with installing and documenting copper, coaxial, Cat5/6, and fiber cabling.

Skills

Customer service

Technical troubleshooting

Communication

Documentation

Team collaboration

Time management

Initiative

Education

High school diploma

Tools

Windows OS

Copper & fiber cabling

Job description

DataBank Holdings Ltd. operates leading enterprise-class data centers, delivering 100% uptime through robust facilities and customized technology solutions.

Based in Dallas, TX, DataBank emphasizes safe, secure operations and career growth within an Equal Opportunity Employer framework. The Data Center Technician I role supports daily data center operations, handling customer requests, remote hands services, circuit installations, and monitoring systems.