Data Center Technician I: Hands-On Ops & Customer Support

DataBank Holdings, Ltd.; Newtown (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

Short-Term and Long-Term Disability

Life Insurance

401k with company match

Paid Time Off

Volunteer Time Off

Paid Holidays

Certification Reimbursement

Job summary

DataBank Holdings Ltd. is seeking a Data Center Technician I to support daily data center operations, customer service, and incident response. This entry-level role works under onsite leadership to build technical knowledge and ensure a safe, tour-ready facility.

You will assist with cable installations, monitor critical systems, and help with outages and site projects, while maintaining compliance with DataBank standards and security procedures.

Qualifications

• High school diploma or equivalent required.
• Basic understanding of data center infrastructure (generators, UPS, DC plant, HVAC, fire suppression).
• Ability to lift at least 50 pounds.

Responsibilities

• Provide professional, proactive customer support via phone, email, and ticketing systems.
• Manage trouble tickets, service requests, alarms, and remote hands tasks from initiation through resolution.
• Assist with timely completion of customer installs, testing, and closeout activities.
• Monitor, troubleshoot, and elevate issues involving DataBank infrastructure (BMS, security systems, cameras, access control).
• Assist with installing, testing, and documenting copper, coaxial, Cat5/6, fiber cabling per DataBank standards.
• Perform basic hardware troubleshooting and support for customer equipment.
• Conduct physical security walkthroughs, manage access procedures, and escort approved visitors, vendors, and customers.
• Support maintenance activities and outage response, site projects, and routine tasks.
• Maintain accurate logs, inventory records, and timesheets.
• Support internal and external teams to address site activities and requests.

Skills

Customer service

Troubleshooting

Documentation

Team collaboration

Time management

Safety awareness

Communication

Independent work

Education

High school diploma or equivalent

Tools

Windows OS

Job description

DataBank Holdings Ltd. is seeking a Data Center Technician I to support daily data center operations, customer service, and incident response. This entry-level role works under onsite leadership to build technical knowledge and ensure a safe, tour-ready facility.

You will assist with cable installations, monitor critical systems, and help with outages and site projects, while maintaining compliance with DataBank standards and security procedures.