Data Center Technician I: Entry-Level Ops & Customer Support

DataBank Holdings, Ltd.; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, Vision & Dental

401k match

PTO & Holidays

Certification reimbursement

Job summary

DataBank Holdings Ltd. seeks an entry-level Data Center Technician I to support daily data center operations, customer requests, and incident response in a fast-paced facility. You will assist with circuit installs, monitor critical systems, and maintain security procedures under onsite guidance.

As part of the Operations Team, you will escalate issues, engage with customers and vendors, and ensure a safe, tour-ready environment while building technical knowledge and experience for future growth.

Qualifications

• High school diploma or equivalent required.
• Previous NOC, SOC, IOC, or data center experience preferred.
• Basic understanding of data center infrastructure, including generators, UPS, DC plant, HVAC, and fire suppression systems.
• Ability to read basic electrical diagrams preferred.
• Strong written and verbal communication skills.
• Ability to work independently, assess situations, troubleshoot issues, and elevate appropriately with guidance.
• Working knowledge of Windows desktop and server operating systems.
• Ability to install and manage copper, coaxial, Cat5/6, fiber cabling.

Responsibilities

• Provide professional, proactive customer support via phone, email, face-to-face interaction, and internal ticketing systems.
• Manage trouble tickets, service requests, alarms, and remote hands tasks from initiation through resolution with guidance as needed.
• Assist with timely completion of customer installs, testing, and closeout activities.
• Monitor, troubleshoot, and elevate issues involving DataBank infrastructure, including BMS, security systems, cameras, and access control.
• Assist with installing, testing, and documenting cabling per DataBank standards.
• Perform basic hardware troubleshooting and support for customer equipment.
• Conduct physical security walkthroughs, manage access procedures, and escort approved visitors, vendors, and customers.
• Support maintenance activities and assist with outage response, site projects, and routine operational tasks.
• Maintain accurate chain-of-custody logs, inventory records, labor tracking, and timesheets.
• Support internal and external teams to ensure site activities and customer requests are addressed.
• Maintain facility cleanliness and "tour readiness" at all times.
• Participate in shift coverage and support operational needs.

Skills

Customer service

Troubleshooting

Windows OS

Documentation

Teamwork

Safety adherence

Education

High school diploma

Tools

Cabling (Cat5/6, fiber)

BMS/UPS monitoring

Windows Server

Job description

DataBank Holdings Ltd. seeks an entry-level Data Center Technician I to support daily data center operations, customer requests, and incident response in a fast-paced facility. You will assist with circuit installs, monitor critical systems, and maintain security procedures under onsite guidance.

As part of the Operations Team, you will escalate issues, engage with customers and vendors, and ensure a safe, tour-ready environment while building technical knowledge and experience for future growth.