Data Center Technical Lead — Operations & Projects

TechDigital Group; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

TechDigital Group seeks an experienced L3 Data Center Tech - Manager to lead daily technical activities and project builds within data center operations. You will supervise technicians, manage escalations, and ensure work aligns with approved standards.

You will act as liaison between the technician team, service provider management, and client stakeholders, prioritize work, review build documentation, and direct build activities while coaching staff to raise technical capability and ensure

Qualifications

• 5+ years of experience in data center operations or infrastructure hardware support.
• Proven experience as a technical lead with team supervision.
• Strong troubleshooting across server hardware, connectivity, and deployments.
• Ability to review build documentation and communicate with management and stakeholders.

Responsibilities

• Act as the primary liaison between the technician team, service provider management, and client stakeholders.
• Prioritize work, assign tasks, and manage team workload across operational support and project builds.
• Review build documentation before project execution and resolve questions, gaps, and dependencies with relevant teams.
• Direct data center build activities and verify adherence to approved designs, procedures, and site standards.
• Serve as the technical escalation point for L1 and L2 technicians and provide advanced troubleshooting and ticket resolution.
• Coordinate with network, infrastructure, and other support teams on project execution and escalations.
• Define training paths aligned with operational standards and coach technicians to improve technical capability.
• Provide technical leadership and people supervision, including guidance on task execution and work quality.
• Track progress, communicate risks and blockers, and confirm completion and handover of assigned activities.

Skills

Data center operations

Technical lead / supervision

Server hardware troubleshooting

Documentation review & guidance

Job description

TechDigital Group seeks an experienced L3 Data Center Tech - Manager to lead daily technical activities and project builds within data center operations. You will supervise technicians, manage escalations, and ensure work aligns with approved standards.

You will act as liaison between the technician team, service provider management, and client stakeholders, prioritize work, review build documentation, and direct build activities while coaching staff to raise technical capability and ensure