L3 Data Center Tech - Manager

Diverse Lynx; Reno (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Diverse Lynx, LLC is seeking an L2/L3 Data Center Tech - Engineer/Manager in Reno, NV for night shift (8pm–7am, 4x10h). You will lead a technician team, coordinate workloads, review designs, and troubleshoot complex data center deployments.

The role emphasizes technical leadership, escalation handling, and close collaboration with management and clients. The position requires 5–8 years of experience in data center operations or infrastructure hardware support and strong communication skills.

Qualifications

• 5+ years of relevant experience in data center operations or infrastructure hardware support.
• Proven experience as a technical lead with responsibility for team supervision and workload coordination.
• Advanced troubleshooting skills across server hardware, connectivity, and data center deployment activities.
• Ability to review build documentation and communicate effectively with management and stakeholders.

Responsibilities

• Act as the primary liaison between the technician team, service provider management, and client stakeholders.
• Prioritize work, assign tasks, and manage team workload across operational support and project builds.
• Review build documentation before project execution and resolve questions, gaps, and dependencies with relevant teams.
• Direct data center build activities and verify adherence to approved designs, procedures, and site standards.
• Serve as the technical escalation point for L1 and L2 technicians and provide advanced troubleshooting and ticket resolution.
• Coordinate with network, infrastructure, and other support teams on project execution and escalations.
• Define training paths aligned with operational standards and coach technicians to improve technical capability.
• Provide technical leadership and people supervision, including guidance on task execution and work quality.
• Track progress, communicate risks and blockers, and confirm completion and handover of assigned activities.

Skills

Data center ops

Technical leadership

Troubleshooting

Stakeholder communication

Job description

L2/L3 Data Center Tech - Engineer/Manager

Shift details : Night shift 8pm - 7am. 4 days a week with 10 hour shift with 1 hour lunch. Working days are Sunday - Wednesday or Wednesday - Saturday.

Experience 5–8 years

Role Summary

Key Responsibilities

• Act as the primary liaison between the technician team, service provider management, and client stakeholders.
• Prioritize work, assign tasks, and manage team workload across operational support and project builds.
• Review build documentation before project execution and resolve questions, gaps, and dependencies with relevant teams.
• Direct data center build activities and verify adherence to approved designs, procedures, and site standards.
• Serve as the technical escalation point for L1 and L2 technicians and provide advanced troubleshooting and ticket resolution.
• Coordinate with network, infrastructure, and other support teams on project execution and escalations.
• Define training paths aligned with operational standards and coach technicians to improve technical capability.
• Provide technical leadership and people supervision, including guidance on task execution and work quality.
• Track progress, communicate risks and blockers, and confirm completion and handover of assigned activities.

Required Skills and Experience

• 5 plus years of relevant experience in data center operations or infrastructure hardware support.
• Proven experience as a technical lead with responsibility for team supervision and workload coordination.
• Advanced troubleshooting skills across server hardware, connectivity, and data center deployment activities.
• Ability to review build documentation, guide technical teams, and communicate effectively with management and stakeholders.