L3 Data Center Tech - Manager

TechDigital Group; Santa Clara (CA); Presencial; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

TechDigital Group seeks an experienced L3 Data Center Tech - Manager to lead daily technical activities and project builds within data center operations. You will supervise technicians, manage escalations, and ensure work aligns with approved standards.

You will act as liaison between the technician team, service provider management, and client stakeholders, prioritize work, review build documentation, and direct build activities while coaching staff to raise technical capability and ensure

Qualificações

• 5+ years of experience in data center operations or infrastructure hardware support.
• Proven experience as a technical lead with team supervision.
• Strong troubleshooting across server hardware, connectivity, and deployments.
• Ability to review build documentation and communicate with management and stakeholders.

Responsabilidades

• Act as the primary liaison between the technician team, service provider management, and client stakeholders.
• Prioritize work, assign tasks, and manage team workload across operational support and project builds.
• Review build documentation before project execution and resolve questions, gaps, and dependencies with relevant teams.
• Direct data center build activities and verify adherence to approved designs, procedures, and site standards.
• Serve as the technical escalation point for L1 and L2 technicians and provide advanced troubleshooting and ticket resolution.
• Coordinate with network, infrastructure, and other support teams on project execution and escalations.
• Define training paths aligned with operational standards and coach technicians to improve technical capability.
• Provide technical leadership and people supervision, including guidance on task execution and work quality.
• Track progress, communicate risks and blockers, and confirm completion and handover of assigned activities.

Conhecimentos

Data center operations

Technical lead / supervision

Server hardware troubleshooting

Documentation review & guidance

Descrição da oferta de emprego

L3 Data Center Tech - Manager

Experience 5–8 years

Role Summary

Lead daily technical activities and project builds within data center operations. Supervise and guide technicians, manage escalations, and coordinate with client management and supporting teams to deliver work in line with approved standards.

Key Responsibilities

• Act as the primary liaison between the technician team, service provider management, and client stakeholders.
• Prioritize work, assign tasks, and manage team workload across operational support and project builds.
• Review build documentation before project execution and resolve questions, gaps, and dependencies with relevant teams.
• Direct data center build activities and verify adherence to approved designs, procedures, and site standards.
• Serve as the technical escalation point for L1 and L2 technicians and provide advanced troubleshooting and ticket resolution.
• Coordinate with network, infrastructure, and other support teams on project execution and escalations.
• Define training paths aligned with operational standards and coach technicians to improve technical capability.
• Provide technical leadership and people supervision, including guidance on task execution and work quality.
• Track progress, communicate risks and blockers, and confirm completion and handover of assigned activities.

Required Skills and Experience

• 5 plus years of relevant experience in data center operations or infrastructure hardware support.
• Proven experience as a technical lead with responsibility for team supervision and workload coordination.
• Advanced troubleshooting skills across server hardware, connectivity, and data center deployment activities.
• Ability to review build documentation, guide technical teams, and communicate effectively with management and stakeholders.