L3 Data Centre Tech-Manager

Pacer Group; Santa Clara (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group is seeking an experienced L3 Data Center Tech – Manager to lead day-to-day data center operations in Santa Clara. You will supervise technical teams, oversee infrastructure deployment and project builds, and handle complex technical escalations with a hands-on approach.

The role requires strong server hardware knowledge, data center infrastructure expertise, troubleshooting, and effective team leadership to satisfy client expectations and ensure reliable operations.

Responsibilities

• Lead daily data center operations, infrastructure builds, and deployment activities.
• Supervise technicians, assign tasks, prioritize tickets, and balance team workloads.
• Serve as the primary point of contact between technicians, service provider management, and client stakeholders.
• Review build documentation, identify gaps, and resolve technical dependencies before execution.
• Oversee server installation, hardware deployment, connectivity, and infrastructure troubleshooting.
• Act as the L3 escalation point for complex hardware, connectivity, and operational issues.

Skills

Data Center Ops

Hardware Support

Job description

Shift Details :

Night shift 8pm - 7am. 4 days a week with 10 hour shift with 1 hour lunch. Working days are Sunday - Wednesday or Wednesday - Saturday.

SKILLS REQUIRED

Primary (Must-Have):

• Data Center Operations & Hardware Support

Secondary (Good to Have):

• Stakeholder & Cross-Functional Coordination.

POSITION OVERVIEW

The L3 Data Center Tech – Manager will lead day-to-day data center operations, supervise technical teams, oversee infrastructure deployment and project builds, and handle complex technical escalations. The role requires strong hands-on knowledge of server hardware, data center infrastructure, troubleshooting, and deployment procedures, combined with team leadership and stakeholder management skills..

ROLES & RESPONSIBILITIES

• Lead daily data center operations, infrastructure builds, and deployment activities.
• Supervise technicians, assign tasks, prioritize tickets, and balance team workloads.
• Serve as the primary point of contact between technicians, service provider management, and client stakeholders.
• Review build documentation, identify gaps, and resolve technical dependencies before execution.
• Oversee server installation, hardware deployment, connectivity, and infrastructure troubleshooting.
• Act as the L3 escalation point for complex hardware, connectivity, and operational issues.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.