Data Center Tech L2 - Onsite Network & Fiber Specialist

Apex Systems; Beaver Dam (WI); On-site; USD 41,000 - 44,000; Full time

Job summary

Everforth Apex Systems seeks a Level 2 Data Center Technician to support corporate network services within a data center in Beaver Dam, Wisconsin. This role emphasizes post-production operations for WiFi, AV, security systems, and network connectivity across fiber and copper cabling.

The technician will troubleshoot fiber and copper paths, perform patching, tracing, and basic repairs, escalate complex issues, and maintain meticulous ticket records.

Qualifications

• 2–5 years of IT support or data center experience.
• Hands-on troubleshooting experience with networks and WiFi.
• Experience in ticket-based support environments.
• Onsite data center or field support experience.
• Hands-on experience with fiber optic and copper cabling, patching, and tracing.

Responsibilities

• Resolve service tickets related to WiFi, AV systems, security systems, and network connectivity.
• Perform break/fix troubleshooting using standard procedures.
• Conduct cable tracing, patching, and physical layer troubleshooting.
• Perform fiber optic cable support including patching, tracing, inspection, and basic repair.
• Perform copper cable support including patching, termination validation, and troubleshooting (Cat5e/Cat6).
• Troubleshoot fiber and copper connectivity issues such as signal loss, mispatching, and physical faults.
• Perform fiber and copper tracing to validate connectivity paths and identify routing issues.
• Ensure proper handling, labeling, and protection of all cabling.
• Escalate complex issues to L3 or engineering teams.
• Maintain accurate ticket documentation.

Skills

IT support

Data center

Network troubleshooting

WiFi

Ticketing systems

Onsite

Tools

Fiber optic cabling

Copper cabling

OTDR

Light meters

Patch panels

Job description

Everforth Apex Systems seeks a Level 2 Data Center Technician to support corporate network services within a data center in Beaver Dam, Wisconsin. This role emphasizes post-production operations for WiFi, AV, security systems, and network connectivity across fiber and copper cabling.

The technician will troubleshoot fiber and copper paths, perform patching, tracing, and basic repairs, escalate complex issues, and maintain meticulous ticket records.