Desktop Support Technician

NTT DATA, Inc.; Atlanta (GA); On-site; USD 73,444,000 - 99,537,000; Full time

Job summary

NTT DATA is seeking a Desktop Support Technician to join our Atlanta, Georgia team. This on-site role requires local candidates and focuses on deskside support, resolving a variety of computer-related issues and transferring knowledge to end users.

You will perform moves, installs, and MAC-related tasks, provide Level II support, document improvements to processes, and work with IT teams to restore services.

Qualifications

• 2+ years of end user/desktop support experience.
• Proficiency with Windows operating systems.
• VIP/White Glove support experience is a plus.
• Valid driver’s license and ability to travel between client offices if needed.

Responsibilities

• Ensure day-to-day operation of technology applications and equipment; identify, research, and resolve issues.
• Provide deskside support and knowledge transfer to end users.
• Perform moves, installs, and cancellations; MAC-related tasks as needed.
• Deliver Level II support and escalate when required to other IT staff.
• Use ServiceNow for ticketing; ensure tickets meet SLAs.
• Collaborate with asset management, network services, and other IT teams to restore service.
• Assist in developing and documenting improvements to processes; create SOPs and KAs.

Education

A+ Certification

Tools

ServiceNow

Job description

We are currently seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US).

This is an on-site, client-based role. Only candidates local to Atlanta, GA will be considered.

Role Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems


• Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues


• Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks


• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff


• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to elevate issues not resolved at this level to management


• Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention


• Ensure all tickets are resolved within documented service levels


• Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem


• Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs


• Possess excellent presentation, verbal communication and written skills


• Provide technology refresh support as needed


• All other tasks as assigned

Basic Qualifications

• 2+ years of experience with end user support & desktop support


• 2+ years of experience with Windows operating system

Additional Skills

• White Glove support or experience supporting VIPS is a plus


• Able to work on feet for up to 8 hours per day and lift items up to 50 lbs


• A+ Certification Highly Preferred


• Must be flexible to work shift/weekend schedule


• Must have a valid driver’s license and personal vehicle for travel between client offices if necessary

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this hourly role is $25.66 – $34.72/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Atlanta
Job Segment: Technical Support, Cloud, Technician, Application Developer, Consulting, Technology