Data Center Support Specialis

GStek, Inc.; Fort Carson (CO); On-site; USD 70,000 - 120,000; Full time

Job summary

GStek, Inc. is seeking a qualified Data Center/Systems Administrator to support Army-level IT infrastructure at Fort Carson. The role requires an active Secret clearance and hands-on experience with Windows Server, data center operations, and security procedures.

Responsibilities include resolving complex IT issues, maintaining SOPs, updating diagrams and SharePoint records, and supporting change management and inventory tasks in a mission-critical environment.

Qualifications

• Active government security clearance (Secret) is required.
• Minimum 3 years in system administration or data center support experience, preferably in an Army Enterprise environment.
• Familiarity with security and data center management procedures.
• IAT Level II certification or higher.
• Windows Server operating system training.
• College degree in computer science, cybersecurity or related field.

Responsibilities

• Resolve hardware, software, and general IT issues including complex IT systems and applications.
• Perform routine electrical and HVAC operations related to data center duties.
• Install, configure, troubleshoot, and maintain servers, storage devices, and peripheral equipment.
• Utilize tickets to manage and resolve data center tasks.
• Provide technical assistance to customers and diagnose network, storage, and server interactions.
• Update data center SOPs and document changes in rack elevations, floor plans, and data center records.
• Support change management process and provide SME input for approved changes.
• Conduct routine data center inspections to maintain physical security standards.
• Maintain data center records on SharePoint and reflect IT investments and systems in APMS.
• Assist in inventories and routine cleaning of the data center.

Skills

Security clearance

System administration

Data center support

HVAC operations

Ticketing/IT support

Education

Bachelor's degree in computer science/related field

Windows Server training

Tools

APMS

SharePoint

Job description

Required

• **Active/recent U.S. government Secret security clearance**.
• Minimum of 3 years System Administration and/or Data Center support services and support experience, preferably in an Army Enterprise environment.
• Familiarity with security and data center management procedures.
• IAT Level II certification or higher.
• Windows Server Operating System Training
• College Degree in computer science, cybersecurity or related field

Desired

• Windows Server Operating System Training
• College Degree in computer science, cybersecurity or related field

Job Description

• Resolve hardware, software, and general IT issues including working on complex IT systems and applications.
• Routine electrical and HVAC operations in relationship to normal datacenter duties.
• Prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission equipment.
• Utilize tickets in resolving assigned tasks in support of the data center.
• Provide technical assistance to customers.
• Provide troubleshooting on the network through fundamental understanding of the functions of, and interactions between network, storage, and server equipment.
• Update data center Standard Operating Procedures (SOP).
• Provide support in documenting changes and updating rack elevation diagrams, floor plans, and data center records (including information on cooling, space, and power).
• Support the change management process, provide Subject Matter Expert (SME) input, and execute changes as approved by the change management board.
• Provide routine inspection of the data center to improve and maintain high physical security standards.
• Make updates to data center records on the data center SharePoint site as needed.
• Utilize Army Portfolio Management Solution (APMS) in making necessary changes to reflect the current state of IT investments, IT capabilities, and IT systems used for managing mission‑critical, mission‑essential, and mission support systems.
• Perform routine inventories as directed by data center manager to ensure proper accountability of data center assets.
• Install, configure, troubleshoot, and maintain equipment and software, such as servers, storage devices, peripheral equipment, etc.
• Resolve an approximate average of 40 tickets a month.
• Assist in capturing and documenting data center records on the data center SharePoint site.
• Assist in the routine basic cleaning of the data center.
• Physical & Mental Requirements:** Performance of essential and ancillary functions may require:
• Bending, stooping, and sitting.
• Walking or standing for prolonged periods.
• Ability to lift up to 50 pounds.
• Requires near vision acuity to review written documentation.
• Ability to hear and understand speech at normal room levels and on the telephone.
• Manual dexterity to operate a telephone and keyboard.
• Ability to lift horizontally and vertically.

Clearance

Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Hire dates are dependent upon the issuance of an interim or final government security clearance.

Background Check

Offers are contingent on successful completion of professional reference checks, employment history verification, and background screening.

Equal Opportunity

GStek, Inc. is proud to be an Equal Opportunity employer. All qualified applicants will receive equal consideration for employment. GStek encourages veterans, disabled veterans, and disabled individuals to apply for any open position for which they feel they are qualified.

EOE Veteran/Disabled