Desktop Support Technician (Junior)

Staterallc; Alexandria, Northern (VA, KY); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Statera Systems Solutions LLC is seeking a Junior Desktop Administrator to provide customer-focused technical support across a 200-user desktop environment. You will install, configure, and maintain hardware, software, and network connectivity, manage tickets, and reimage systems as needed to keep operations secure.

The role involves imaging, CAC login setup, PKI certificates, and coordinating with vendors for warranty work. Onsite or hybrid work may be required depending on customer demands.

Qualifications

• Certification aligned to IAT-II is required (e.g., MCTS Server, MCSA Windows Server, Security+).
• Experience with enterprise desktop support and ITIL-like processes is preferred.
• Ability to manage imaging and software deployment across multiple devices.

Responsibilities

• Provide Windows desktop administration for ~200 users across networks.
• Install, configure, and troubleshoot AGM software via ticketing system.
• Move/relocate equipment and verify network connections per tickets.
• Assist with CAC login, PKI certs, network drives, and Outlook setup.
• Perform software installs, upgrades, and patching; track in inventory.
• Create/update drive images with SCCM or GHOST and maintain standard configs.
• Coordinate with vendors for warranty work and follow contracts.
• Troubleshoot hardware issues and replace parts as needed.
• Resolve network issues for PCs, printers, and workstations.
• Maintain antivirus; perform updates and remediation as required.
• Quarantine/remediate virus systems and reimage when necessary.
• Track asset movement with accountability forms and duties.

Skills

Windows desktop admin

End-user support

Network connectivity

Virus protection

Security patching

Troubleshooting

Education

IAT-II certification

MCTS/MCSA/Servers

Tools

TrackIT

FootPrints

SCCM

GHOST

CAC PKI

Job description

We are seeking a Junior Desktop Administrator professional to provide reliable, customer-focused technical support across the customer’s desktop and laptop computing environment. In this role, you will support approximately 200 users by installing, configuring, and maintaining hardware, software, and network connectivity across multiple operational networks. You will manage daily service requests, perform hands-on troubleshooting, maintain system security, and ensure seamless operation of PCs, printers, phones, and related peripherals. This position is ideal for someone who enjoys solving technical challenges, working directly with end users, and keeping a complex enterprise environment running smoothly and securely.

Capabilities

• Provide Windows desktop system administration services, including installation, configuration, and full lifecycle management of all hardware and software supporting approximately 200 users across multiple operational networks.
• Install, configure, and troubleshoot Army Golden Master (AGM) software, responding to user requests submitted through the TrackIT/FootPrints ticketing system.
• Support physical equipment moves, including transporting and placing PCs, laptops, printers, phones, and related devices, and ensuring proper network connection based on move/add/change service tickets.
• Assist users with account and access needs, including establishing network passwords, publishing PKI certificates for CAC login and email encryption, creating network drives, and configuring Microsoft Outlook.
• Perform manual software installations, upgrades, and security patching on desktops, laptops, and workstations, tracking all updates through the ticketing system and software inventory spreadsheet.
• Create and update automated drive images using SCCM or GHOST, ensuring standard configurations remain current and reducing the need for manual software installation.
• Coordinate with external vendors to repair hardware or software covered under warranty or maintenance agreements, leveraging customer support contracts when applicable.
• Troubleshoot and repair hardware issues on systems not covered by warranty, using government-furnished parts to restore functionality.
• Resolve network connectivity issues for PCs, workstations, and printers in response to user-submitted service requests.
• Maintain up-to-date antivirus protection, applying automated console updates and performing manual updates or remediation when required.
• Quarantine, clean, and remediate virus-affected systems, re-imaging devices when necessary to restore secure operation.
• Coordinate IT equipment movement and accountability with Division Hand Receipt Holders and the customer's Property Book Officer, ensuring accurate tracking through standard asset accountability forms.
• Monitor network printer status remotely using the web interface, identifying maintenance or supply needs and reporting issues through daily status updates or immediate notifications when required.
• Track software inventory levels and alert the Government IT Operations Manager when availability concerns or shortages are anticipated.

Education, Certifications, and Training

• Certification aligned to an IAT-II required, such as: Microsoft MCTS Server, MCSA Windows Server; CompTIA Security+ or CompTIA Server+

U.S.

Security Clearance

Active U.S. Government Secret Level

Work Location

Fully Onsite or Hybrid, depending on customer requirements

Employment Type

Full-Time

Compensation

This position is offered with a salary range of $50,000.00 - $80,000.00 annually, based on experience, qualifications, education, certifications, and contract labor category requirements.

Employee Classification

Exempt

Supervisory Position

No

Travel

This position is not expected to require regular travel; however, occasional travel may be required at the direction of the customer.

Physical Demands

Ability to perform light physical duties, including lifting, carrying, and moving computers, monitors, peripherals, and other small equipment as needed.

EEO Statement

Statera Systems Solutions LLC is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Requirements

Education, Certifications, and Training

• Certification aligned to an IAT-II required, such as: Microsoft MCTS Server, MCSA Windows Server; CompTIA Security+ or CompTIA Server+