Data Center Support Specialist with Security Clearance

GStek, Inc.; Fort Carson (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

GStek, Inc. seeks an experienced IT professional to support U.S. government operations at Fort Carson.

The role requires active security clearance and hands-on System Administration or Data Center experience, with familiarity in security and data center management procedures. IAT Level II certification is required, Windows Server training is desired, and a college degree in CS, cybersecurity, or related field is preferred.

Qualifications

• Active/recent U.S. government security clearance.
• Minimum of 3 years System Administration and/or Data Center support experience.
• Familiarity with security and data center management procedures.
• IAT Level II certification or higher.
• Windows Server Operating System Training is desired.

Responsibilities

• Resolve hardware, software, and general IT issues including working on complex IT systems and applications.
• Prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission equipment.
• Utilize tickets in resolving assigned tasks in support of the data center.
• Provide technical assistance to customers.
• Provide troubleshooting on the network through fundamental understanding of the functions of, and interactions between network, storage, and server equipment.
• Support the change management process, provide SME input, and execute changes as approved by the change management board.
• Install, configure, troubleshoot, and maintain equipment and software, such as servers, storage devices, peripheral equipment.

Skills

System Administration

Data Center support

Security procedures

Network / storage / servers basics

Windows Server Training

Education

College degree in computer science, cybersecurity or related field

Tools

IAT Level II certification

Job description

• Active/recent U.S. government security clearance.
• Minimum of 3 years System Administration and/or Data Center support services and support experience.
• Familiarity with security and data center management procedures.
• IAT Level II certification or higher. Desired:
• Windows Server Operating System Training
• College degree in computer science, cybersecurity or related field Job Description:
• Resolve hardware, software, and general IT issues including working on complex IT systems and applications.
• Routine electrical and HVAC operations in relationship to normal datacenter duties
• Prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission equipment.
• Utilize tickets in resolving assigned tasks in support of the data center.
• Provide technical assistance to customers.
• Provide troubleshooting on the network through fundamental understanding of the functions of, and interactions between network, storage, and server equipment.
• Provide support in documenting changes and updating rack elevation diagrams, floor plans, and data center records (including information on cooling, space, and power).
• Support the change management process, provide Subject Matter Expert (SME) input, and execute changes as approved by the change management board.
• Provide routine inspection of the data center to improve and maintain high physical security standards.
• Make updates to data center records on the data center SharePoint site as needed.
• Utilize Army Portfolio Management Solution (APMS) in making necessary changes to reflect the current state of IT investments, IT capabilities, and IT systems used for managing mission-critical, mission- essential, and mission support systems.
• Perform routine inventories as directed by data center manager to ensure proper accountability of data center assets.
• Install, configure, troubleshoot, and maintain equipment and software, such as servers, storage devices, peripheral equipment, etc.
• Resolve an approximate average of 40 tickets a month.
• Assist in capturing and documenting data center records on the data center SharePoint site.
• Assist in the routine basic cleaning of the data center. Physical & Mental Requirements: Performance of essential and ancillary functions may require:
• Bending, stooping, and sitting.
• Walking or standing for prolonged periods.
• Ability to lift up to 50 pounds.
• Requires near vision acuity to review written documentation.
• Ability to hear and understand speech at normal room levels and on the telephone.
• Manual dexterity to operate a telephone and keyboard.
• Ability to lift horizontally and vertically.