Data Center Smart Heads Trainee

HCLTech; Monroe (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

HCLTech in Monroe, LA seeks a Data Center Smart Hands Trainee to support reliable IT infrastructure. You will gain hands-on experience with enterprise hardware and networking in a collaborative, fast-paced environment.

Responsibilities include diagnosing hardware issues, installing and maintaining servers and networking gear, managing tickets, and collaborating with engineers. Training programs and security adherence are part of the role.

Qualifications

• High School Diploma or equivalent; degree preferred.
• Interest in IT infrastructure, networking and hardware required.
• Excellent communication, teamwork and problem-solving skills.

Responsibilities

• Troubleshoot & Resolve: diagnose and resolve hardware issues across servers, storage systems, and network devices.
• Install & Maintain: install, configure, and maintain servers, networking equipment, and cabling.
• Ticket Management: track, update, and close service tickets promptly.
• Collaboration: partner with engineers and technicians to resolve issues.
• Continuous Learning: participate in training to stay current with tech.
• Inventory & Asset Management: support hardware inventory tracking and lifecycle.
• Moves, Adds & Changes (MAC): assist with installations, labeling, rack/stack, connectivity.
• Compliance & Security: adhere to site security and document activities.

Skills

Interest in IT infrastructure

Networking knowledge

Hardware knowledge

Communication skills

Teamwork

Problem solving

Education

High School Diploma or equivalent

Associate or Bachelor’s degree in CS or related field preferred

Tools

CompTIA A+

CompTIA Network+

Data Center certifications

Job description

We are seeking a motivated Data Center Smart Hands Trainee to support the reliability and performance of critical IT infrastructure. This role provides hands-on exposure to enterprise-level hardware and networking technologies in a collaborative, fast-paced environment—ideal for individuals looking to launch a career in data center operations or IT infrastructure.

Key Responsibilities

• Troubleshoot & Resolve: Diagnose and resolve hardware issues across servers, storage systems, and network devices.
• Install & Maintain: Install, configure, and maintain servers, networking equipment, and structured cabling.
• Ticket Management: Accurately track, update, and close service tickets in a timely manner.
• Collaboration: Partner with engineers and fellow technicians to troubleshoot and resolve technical issues.
• Continuous Learning: Participate in training programs to stay current with emerging technologies and best practices.
• Inventory & Asset Management: Support hardware inventory tracking and lifecycle management.
• Moves, Adds & Changes (MAC): Assist with installations, labeling, rack/stack, and connectivity during upgrades and deployments.
• Compliance & Security: Adhere to site security protocols and ensure proper documentation of all activities.

Qualifications: entry Level

Required

• High School Diploma or equivalent (Associate or Bachelor’s degree in Computer Science or related field preferred)
• Strong interest in IT infrastructure, networking, and hardware
• Excellent communication, teamwork, and problem-solving skills

Preferred

• Familiarity with basic hand tools and hardware components
• Industry certifications (e.g., CompTIA A+, Network+, or Data Center certifications) are a plus

Why Join Us?

• Gain hands-on experience with enterprise-level IT infrastructure
• Build foundational skills in hardware, networking, and troubleshooting
• Work in a team-oriented, high-growth environment
• Opportunities for career advancement and technical development