Data Center Security Operations Lead

QTS Realty Trust; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

QTS Realty Trust is seeking a Security Operations Manager I to oversee physical security services for our data center operations. You will supervise contract frontline security staff, manage security operations, and coordinate with vendors to continuously improve security practices.

The role emphasizes protecting visitors, clients, and employees while delivering excellent customer service and upholding corporate security standards. Travel up to 10% may be required.

Qualifications

• 5+ years of experience in security patrolling and reporting.
• 3+ years managing security vendors, contractors and customers.
• 3+ years working in operations, physical security or equivalent environment.
• 2+ years project management experience.
• Bachelor's degree or five+ years in operations, physical security or equivalent, or Associate's degree or three+ years in related field.
• Must be able to travel up to 10% including travel to other sites for training and support.

Responsibilities

• Supervise contract frontline security staff and daily security operations to provide a safe experience for all who enter the facility.
• Manage security operations for a data center.
• Coordinate with security vendor management to improve team skills through training, exercises and documented lessons learned.
• Interface with vendors involved in system repairs for current sites and new security for construction.
• Evaluate and drive continuous improvement of contract guard operations using KPIs and improvement plans.
• Ensure all security protocols are followed, including monitoring cameras, alarms, patrols, documentation of incidents, and daily logs.
• Provide 24/7/365 availability to respond to emergencies and non-emergency requests in a professional manner.
• Develop relationships with federal, state, and local law enforcement and fire/EMS.
• Generate reports and deliver presentations on physical security status to customers, stakeholders and senior leaders.

Skills

Security patrolling

Vendor management

Operations experience

Project management

Education

Bachelor's degree or equivalent

Associate's degree or three+ years in related field

Tools

Access control systems

Video surveillance software

Job description

QTS Realty Trust is seeking a Security Operations Manager I to oversee physical security services for our data center operations. You will supervise contract frontline security staff, manage security operations, and coordinate with vendors to continuously improve security practices.

The role emphasizes protecting visitors, clients, and employees while delivering excellent customer service and upholding corporate security standards. Travel up to 10% may be required.