Data Center Ops Specialist - On-Call & Customer Focus

TierPoint; Raleigh (NC); On-site; USD 50,759,000 - 76,162,000; Full time

Job summary

TierPoint is seeking an Operations Specialist to deliver high-quality customer service and support internal and external communication. The role acts as a main contact for clients, vendors, and internal teams in a fast-paced, ever-changing 24/7 data center environment.

The ideal candidate will be dependable, adaptable, and capable of building trusted relationships across departments, aligning with TierPoint’s focus on reliability, attention to detail, and operational excellence.

Qualifications

• Ability to use good judgment and decision-making skills.
• Adequate professional experience and knowledge to perform Job Responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Act as the point of contact for internal and external clients.
• Coordinates meetings between different departments internally as well as external meetings.
• Responsible for handling both incoming and outgoing shipments.
• Monitor security cameras.
• Other duties as assigned.

Skills

Customer service

Administrative duties

Communication

Education

High School diploma

Job description

TierPoint is seeking an Operations Specialist to deliver high-quality customer service and support internal and external communication. The role acts as a main contact for clients, vendors, and internal teams in a fast-paced, ever-changing 24/7 data center environment.

The ideal candidate will be dependable, adaptable, and capable of building trusted relationships across departments, aligning with TierPoint’s focus on reliability, attention to detail, and operational excellence.