Operations Specialist

TierPoint; Raleigh (NC); On-site; USD 50,759,000 - 76,162,000; Full time

Job summary

TierPoint is seeking an Operations Specialist to deliver high-quality customer service and support internal and external communication. The role acts as a main contact for clients, vendors, and internal teams in a fast-paced, ever-changing 24/7 data center environment.

The ideal candidate will be dependable, adaptable, and capable of building trusted relationships across departments, aligning with TierPoint’s focus on reliability, attention to detail, and operational excellence.

Qualifications

• Ability to use good judgment and decision-making skills.
• Adequate professional experience and knowledge to perform Job Responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Act as the point of contact for internal and external clients.
• Coordinates meetings between different departments internally as well as external meetings.
• Responsible for handling both incoming and outgoing shipments.
• Monitor security cameras.
• Other duties as assigned.

Skills

Customer service

Administrative duties

Communication

Education

High School diploma

Job description

Overview

TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general administrative duties. In this role you will have the opportunity to act as a point of contact for clients, vendors, and internal team members. You must have the ability to work in a fast-paced and rapidly changing environment while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.

Overview

TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general administrative duties. In this role you will have the opportunity to act as a point of contact for clients, vendors, and internal team members. You must have the ability to work in a fast-paced and rapidly changing environment while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.

We’re looking for someone who takes pride in their work, appearance, and the upkeep of the facility—someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint’s reliability, attention to detail, and commitment to operational excellence.

The schedule will be as follows:

Monday - Friday, 9:00am - 5:00pm

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Act as the point of contact for internal and external clients
• Coordinates meetings between different departments internally as well as external meetings
• Responsible for handling both incoming and outgoing shipments
• Monitor security cameras
• Other duties as assigned.

Qualifications

• Ability to use good judgment and decision-making skills
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

Preferred Experience

• Prior experience particularly in the data center industry
• High School degree or experience in a customer service/help desk environment.

Working Conditions

• Data Center Operations environment.
• Shift Work:
  • Availability for on‑call duties and occasional shift work, including nights and weekends, as required by the data center’s operational needs.
• Physical Requirements:
  • Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $17.72 - $26.58