DC Site Operations Lead 24x7 Multi-Shift

Akkodis; Amarillo (TX); On-site; USD 149,000 - 182,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Akkodis is seeking a Data Center Site Operations Manager in Amarillo, TX, to lead supplier delivery and staffing plans across shifts, ensuring safe, compliant operations and documented outcomes.

The role focuses on workforce planning, incident management, and continuous improvement, with escalation and reporting aligned to contract requirements. Relocation assistance may be provided for qualified candidates.

Qualifications

• 10+ years in data center operations, infrastructure support, or related fields with significant people leadership.

Responsibilities

• Lead the supplier workforce across shifts, buildings, and workstreams with clear accountability for personnel management.
• Lead weekly operating reviews covering priorities, demand forecasts, staffing, safety, quality, risks, service performance, backlog, and escalations.
• Own workforce planning, schedules, attendance, backfill, overtime controls, succession planning, and surge-response planning.
• Ensure technicians are trained and authorized for server, storage, network, rack, deployment, upgrade, move, decommissioning, and media-handling tasks.
• Manage operational KPIs, service levels, throughput, backlog aging, productivity, quality trends, rework, and corrective-action plans.
• Coordinate incident, problem, and escalation management for safety events, security concerns, material service risk, and capacity shortfalls.
• Maintain audit-ready records for training, access, work completion, asset handling, safety inspections, and corrective actions.
• Oversee supplier-provided tools, endpoints, PPE, access equipment, spare-parts controls, and shift readiness.
• Partner with Recruiting, HR, EHS, security, and technical leadership to resolve staffing or performance risks.
• Drive continuous improvement through root-cause analysis, trend review, standard work, and lessons learned.

Skills

People Leadership

Staffing Planning

Vendor Management

KPI Governance

Incident Management

Communication

On-site Availability

Job description

Akkodis is seeking a Data Center Site Operations Manager in Amarillo, TX, to lead supplier delivery and staffing plans across shifts, ensuring safe, compliant operations and documented outcomes.

The role focuses on workforce planning, incident management, and continuous improvement, with escalation and reporting aligned to contract requirements. Relocation assistance may be provided for qualified candidates.