DC Site Operations Manager

Akkodis; Amarillo (TX); On-site; USD 149,000 - 182,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Akkodis is seeking a Data Center Site Operations Manager in Amarillo, TX, to lead supplier delivery and staffing plans across shifts, ensuring safe, compliant operations and documented outcomes.

The role focuses on workforce planning, incident management, and continuous improvement, with escalation and reporting aligned to contract requirements. Relocation assistance may be provided for qualified candidates.

Qualifications

• 10+ years in data center operations, infrastructure support, or related fields with significant people leadership.

Responsibilities

• Lead the supplier workforce across shifts, buildings, and workstreams with clear accountability for personnel management.
• Lead weekly operating reviews covering priorities, demand forecasts, staffing, safety, quality, risks, service performance, backlog, and escalations.
• Own workforce planning, schedules, attendance, backfill, overtime controls, succession planning, and surge-response planning.
• Ensure technicians are trained and authorized for server, storage, network, rack, deployment, upgrade, move, decommissioning, and media-handling tasks.
• Manage operational KPIs, service levels, throughput, backlog aging, productivity, quality trends, rework, and corrective-action plans.
• Coordinate incident, problem, and escalation management for safety events, security concerns, material service risk, and capacity shortfalls.
• Maintain audit-ready records for training, access, work completion, asset handling, safety inspections, and corrective actions.
• Oversee supplier-provided tools, endpoints, PPE, access equipment, spare-parts controls, and shift readiness.
• Partner with Recruiting, HR, EHS, security, and technical leadership to resolve staffing or performance risks.
• Drive continuous improvement through root-cause analysis, trend review, standard work, and lessons learned.

Skills

People Leadership

Staffing Planning

Vendor Management

KPI Governance

Incident Management

Communication

On-site Availability

Job description

The Data Center Site Operations Manager leads day-to-day supplier delivery for the assigned data center scope and serves as the primary operational contact for the client. This role translates demand into safe, compliant staffing plans; manages service performance across shifts; and ensures work is completed, documented, and reported in accordance with approved procedures and contractual expectations.

Rate Range: $165,000 yearly; The rate may be negotiable based on experience, education, geographic location, and other factors. Relocation assistance may be provided for qualified candidates.

Reporting relationship:

Reports to the Akkodis Delivery Director and works closely with the designated client Operations Manager. The Site Operations Manager retains responsibility for directing and managing the Akkodis workforce.

Key responsibilities

• Lead the supplier workforce across assigned shifts, buildings, and workstreams while maintaining clear accountability for supplier personnel management.
• Lead weekly operating reviews covering priorities, demand forecasts, staffing, safety, quality, risks, service performance, backlog, and escalations.
• Own workforce planning, schedules, attendance management, backfill coverage, overtime controls, succession planning, and surge-response planning.
• Ensure technicians are trained and authorized to perform assigned server, storage, network, rack, deployment, upgrade, move, decommissioning, and media-handling activities.
• Manage operational KPIs, service levels, throughput, backlog aging, productivity, quality trends, rework, and corrective-action plans.
• Coordinate incident, problem, and escalation management for safety events, security concerns, material service risk, and capacity shortfalls.
• Maintain audit-ready records for training, access, work completion, asset handling, safety inspections, and corrective actions.
• Oversee supplier-provided tools, endpoints, personal protective equipment, approved access equipment, spare-parts controls, and shift readiness.
• Partner with recruiting, HR, EHS, security, and technical leadership to resolve staffing or performance risks.
• Drive continuous improvement through root-cause analysis, trend review, standard work, and lessons learned.

Required qualifications

• 10 or more years of experience in data center operations, infrastructure support, field services, or technical managed services, including significant people-leadership responsibility.
• Experience leading multi-shift or 24x7 operations in a high-availability, security-sensitive environment.
• Working knowledge of server hardware, rack operations, network and storage fundamentals, structured cabling, change control, incident management, and escalation practices.
• Demonstrated experience with workforce planning, vendor or supplier management, KPI/SLA governance, budget awareness, and executive-level reporting.
• Strong written and verbal communication skills, sound judgment, and the ability to lead during high-priority incidents.
• Ability to work on-site in Amarillo, Texas, and support off-hours escalations as business needs require.

Preferred qualifications

• ITIL, PMP, Lean Six Sigma, or comparable operations certification.
• Experience supporting hyperscale or large enterprise data center environments.

Success measures

• Reliable shift readiness and timely escalation of staffing or demand risk.
• Accurate, traceable daily and weekly reporting.
• Consistent performance against safety, quality, security, and service expectations.
• Corrective actions completed by agreed due dates, with repeat issues reduced through documented improvement.

Working conditions and other requirements

• On-site role in a controlled data center environment that may include noise, cool temperatures, raised floors, and restricted-access areas.
• May require occasional work outside normal business hours and participation in an escalation rotation.
• Employment may be contingent on client-required background screening, badging, and security-access approval.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers