Overnight Data Center Operations Lead (Remote-Eligible)

Teraswitch Inc.; Pittsburgh (Allegheny County); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company profit sharing

Flexible paid time off

Company holiday benefits

Job summary

Teraswitch Inc. in Pittsburgh is seeking a Data Center Operations professional for a weekday overnight shift (Mon-Fri, 12:00 a.m.–8:00 a.m. Eastern).

This role blends remote infrastructure operations with periodic on-site tasks in Pittsburgh, focusing on incident ownership, tickets, and deployment projects. You will coordinate with engineers, facilities, and remote-hands providers, write precise procedures, and maintain documentation.

Qualifications

• Three or more years of experience in data center operations, infrastructure support, systems support, technical operations, or a similar role.
• Demonstrated ability to write detailed technical procedures that another technician can execute without additional interpretation.
• Experience troubleshooting infrastructure remotely using logs, monitoring platforms, tickets, command-line tools, server-management interfaces, or information supplied by on-site personnel.
• Experience independently owning incidents, service requests, maintenance activities, or technical projects through completion.
• Strong written communication and the ability to provide clear updates to customers, vendors, contractors, and internal technical teams.

Responsibilities

• Own infrastructure incidents, customer requests, maintenance activities, deployments, and other operational projects from intake through verified completion.
• Monitor infrastructure alerts, support requests, maintenance activities, and active operational issues.
• Investigate reported server, network, power, cooling, connectivity, deployment, and monitoring problems.
• Gather and interpret information from logs, monitoring platforms, tickets, management interfaces, internal systems, customers, and on-site technicians.
• Perform initial incident triage, take safe and documented corrective actions, and elevate service-affecting issues when appropriate.

Skills

Incident management

Technical writing

Remote troubleshooting

Procedures writing

Communication

Prioritization

Time management

Safety/physical handling

Tools

Linux administration

IPMI/Redfish/iDRAC/iLO

Monitoring systems

Ticketing systems

Job description

Teraswitch Inc. in Pittsburgh is seeking a Data Center Operations professional for a weekday overnight shift (Mon-Fri, 12:00 a.m.–8:00 a.m. Eastern).

This role blends remote infrastructure operations with periodic on-site tasks in Pittsburgh, focusing on incident ownership, tickets, and deployment projects. You will coordinate with engineers, facilities, and remote-hands providers, write precise procedures, and maintain documentation.