Data Center Operations Engineer — Remote-First (Pittsburgh)

Teraswitch Inc.; Pittsburgh (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company profit sharing

Flexible paid time off

Company holiday benefits

Job summary

Teraswitch Inc. is seeking a Data Center Operations professional in Pittsburgh to own incidents, coordinate maintenance, and manage deployments from intake to completion. The role emphasizes monitoring, remote troubleshooting, precise documentation, and strong communication with customers and internal teams.

Most work is remote infrastructure operations with occasional on‑site collaboration at data centers; 10% may involve physical tasks. Flexible coverage during events is expected.

Qualifications

• Three or more years of experience in data center operations, infrastructure support, systems support, technical operations, or a similar role.
• Demonstrated ability to write detailed technical procedures that another technician can execute without additional interpretation.
• Experience troubleshooting infrastructure remotely using logs, monitoring platforms, tickets, command‑line tools, server‑management interfaces, or information supplied by on‑site personnel.

Responsibilities

• Own infrastructure incidents, customer requests, maintenance activities, deployments, and operational projects from intake through verified completion.
• Monitor infrastructure alerts, support requests, maintenance activities, and active operational issues.
• Investigate reported server, network, power, cooling, connectivity, deployment, and monitoring problems.
• Gather and interpret information from logs, monitoring platforms, tickets, management interfaces, internal systems, customers, and on‑site technicians.
• Perform incident triage, take safe and documented corrective actions, and elevate service‑affecting issues when appropriate.

Skills

Incident management

Remote troubleshooting

Documentation

Customer communication

Prioritization

Linux basics

Tools

IPMI

Redfish

iDRAC

iLO

Job description

Teraswitch Inc. is seeking a Data Center Operations professional in Pittsburgh to own incidents, coordinate maintenance, and manage deployments from intake to completion. The role emphasizes monitoring, remote troubleshooting, precise documentation, and strong communication with customers and internal teams.

Most work is remote infrastructure operations with occasional on‑site collaboration at data centers; 10% may involve physical tasks. Flexible coverage during events is expected.