Data Center Operations Technician II - 24x7 Support

Csquare; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Csquare in Fort Worth, TX seeks an Operations Technician 2 to provide 24x7 data center support for internal and external customers. You will install, troubleshoot, monitor, and document across Layer 1–3 systems, and work with colocation clients to isolate issues.

The role requires 2+ years in IT operations, familiarity with copper, fiber, and coax, and ability to lift hardware up to 50 pounds. On-call, night, weekend shifts, and security procedures are part of the job. College degree preferred.

Qualifications

• 2+ years of operational and technical experience in an IT environment.
• IT certification and/or familiarity with BICSI is desired.
• 2–3 years’ experience with installation, testing and terminating copper, fiber (multi & single mode) and coaxial cable.

Responsibilities

• Work directly with colocation customers to isolate and troubleshoot issues as necessary.
• Installation and troubleshooting of copper and fiber cross connects and run bundles of cables throughout a data center.
• Layer 1 cable testing, including light testing, continuity, transmit/receive, DB loss level, head-to-head testing; terminate and test cabling.
• Document all work within a ticket system to support customer requests and execution of installation tasks.
• Manage incoming/outgoing customer tape backups/rotations and offsite transfers.
• Monitor all critical systems via Building Monitoring System and provide visibility to Facilities Team.

Skills

Team Player

Troubleshooting

Customer Support

Job description

Csquare in Fort Worth, TX seeks an Operations Technician 2 to provide 24x7 data center support for internal and external customers. You will install, troubleshoot, monitor, and document across Layer 1–3 systems, and work with colocation clients to isolate issues.

The role requires 2+ years in IT operations, familiarity with copper, fiber, and coax, and ability to lift hardware up to 50 pounds. On-call, night, weekend shifts, and security procedures are part of the job. College degree preferred.