Data Center Operations Technician 2

Csquare; Piscataway Township (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

Csquare in Piscataway, NJ, is hiring a hands-on data center technician to install and troubleshoot copper and fiber cabling, cross connects, and run bundles throughout the facility. The role includes physical work, ladder use, and lifting up to 50 pounds.

You will document all tasks in the ticketing system, support the Facilities team with monitoring and incident response, and assist with rack installations, labeling, and offsite tape rotations.

Qualifications

• High School Diploma or equivalent required.
• IT certification desired.
• Experience installing, testing and terminating copper, fiber (multi & single mode) and coaxial cable.
• Windows OS knowledge and general commands.
• Security clearance may be required for customer support.
• Excellent communication and organizational skills.
• Employer does not sponsor visas for this role.

Responsibilities

• Install and troubleshoot copper and fiber cross connects and run bundles across the data center.
• Perform Layer 1 cable testing and termination with LC/SC and RJ45 connectors.
• Document all work in the ticketing system.
• Manage incoming/outgoing tape backups and offsite transfers.
• Monitor critical systems and support Facilities team with the Building Monitoring System.
• Follow policies and escalate events as needed.
• Perform installation/de-installation tasks including racking, cabling, and labeling.
• Work with ladders and hand tools; lifting up to 50 pounds.
• Shift variations including nights, weekends, holidays; on-call may be required.

Skills

Troubleshooting

Communication skills

Team player

Windows OS knowledge

IT environment experience

Security clearance awareness

Education

High School Diploma or equivalent

IT certification

Tools

Cable termination tools

Cable testing equipment

Ticketing system

Job description

• Work directly with colocation customers to isolate and troubleshoot issues as necessary.
• Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.
• Layer 1 cable testing, including light testing, continuity - Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).
• Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
• Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
• Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.
• Follow all global policies and procedures. Effectively elevate events in a timely manner to the appropriate team.
• Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.
• Work efforts which require work with ladders and various hand tools.
• Employee's assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.
• Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable.
• Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

Experience & Qualifications

• High School Diploma or equivalent required, operational and technical experience in an IT environment preferred.
• IT certification is desired.
• Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired.
• Windows operating system navigation, general commands and system programs/processes knowledge and experience.
• Security clearance via Government or other agency background check may be required for customer support.
• Excellent communication and organizational skills are required.
• Strong team player.
• This employer will not sponsor visas for this role.

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.