Operations Technician I

Tierpoint LLC; Andover (MA); On-site; USD 27,428 - 41,148; Full time

Job summary

Tierpoint LLC in Andover, Massachusetts seeks a skilled Operations Technician II to support data center operations. This role requires technical skills to ensure systems function efficiently and includes responsibilities like managing alarms, prepping cabinets, and customer interactions.

The ideal candidate will balance technical expertise with a strong focus on customer service, working in shifts including nights and weekends. A high school diploma or equivalent is necessary, with a preference for prior experience in a data center.

Qualifications

• Proficient in verbal and written communication.
• Ability to work independently and with a team.
• Experience in a fast-paced, collaborative environment.

Responsibilities

• Assist in the installation and maintenance of servers and network equipment.
• Monitor alerts related to facility performance.
• Escalate incidents to senior staff as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

MS Office Suite proficiency

Multi-tasking

Education

High school degree or equivalent

Job description

Operations Technician II

Job Locations: US-MA-Andover

Overview

The Operations Technician II role is ideal for someone who is not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You’ll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high‑tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you’ll interact with customers to ensure their needs are met with professionalism and care.

We’re looking for someone who takes pride in his or her work, appearance, and the upkeep of the facility—someone dependable, adaptable, and ready to tackle the ever‑changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint’s reliability, attention to detail, and commitment to operational excellence.

Shift schedule will be as follows:

• Week 1: Monday, Tuesday, Friday, Saturday, Sunday, 7:00pm – 7:00am
• Week 2: Wednesday, Thursday, 7:00pm – 7:00am
• Rotating weekends

Responsibilities

Hardware and Infrastructure Support

• Assist in the installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart‑hands support for customer advanced issues and concerns.

Monitoring & Maintenance

• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facility security and operational walk‑throughs for issue identification, reporting, and documentation.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.

Incident Response & Troubleshooting

• Escalate critical incidents to senior engineers or management when needed.
• Proactively manage ticket queue for timely request response and completion.

Security & Compliance

• React to alarms promptly and escalate any urgent or unresolved issues to senior staff.
• Escort and supervise third‑party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Other duties as assigned.

Qualifications

• High school degree or equivalent.
• Adequate professional experience and knowledge to perform job responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Capability to operate in a fast‑moving, team‑oriented, collaborative environment with tight deadlines.
• Proficiency in using MS Office Suite and Windows‑based computer applications.

Preferred Experience

• Prior experience, particularly in the data center industry.

Working Conditions

• Data Center Operations environment.
• Shift work:
  • Availability for on‑call duties and occasional shift work, including nights and weekends, as required by the data center’s operational needs.
• Physical requirements:
  • Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package, including skill set, level of experience, geographic locations, and other relevant factors – i.e. budgetary requirements.

Pay range: $19.91 – $29.87