Data Center Operations Technician I

TierPoint LLC; Upper Macungie Township (PA); On-site; USD 27,000 - 41,000; Full time

Job summary

TierPoint LLC is seeking an Operations Technician I to help maintain our data center facilities in a hands-on, customer-focused role. You will work on servers, storage, and network devices, supporting on-site operations and remote issues as part of a collaborative team.

The position emphasizes reliability, attention to detail, and the ability to thrive in a 24/7 environment, with room to grow in a dynamic data center setting.

Qualifications

• High School diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to prioritize, organize, and multi-task in a fast-paced environment.

Responsibilities

• Assist in installation, configuration, and maintenance of servers, storage, and network gear.
• Provide remote smart hands support for customer issues.
• Monitor power, cooling, and network alerts; perform routine facility walk-throughs.
• Follow MOP for equipment and cabling maintenance.
• Escalate incidents promptly and manage ticket queues.
• Escort vendors and maintain accurate change and maintenance records.

Skills

Interpersonal skills

Excellent communication

MS Office proficiency

Team collaboration

Prior data center exposure

Education

High School diploma or equivalent

Tools

Windows-based applications

MS Office Suite

Job description

TierPoint LLC is seeking an Operations Technician I to help maintain our data center facilities in a hands-on, customer-focused role. You will work on servers, storage, and network devices, supporting on-site operations and remote issues as part of a collaborative team.

The position emphasizes reliability, attention to detail, and the ability to thrive in a 24/7 environment, with room to grow in a dynamic data center setting.