Data Center Operations Technician

Amazon; Oregon (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Data Center Technician to join their AWS team in the United States. This role involves maintaining data center operations crucial for global cloud infrastructure. The successful candidate will handle server installations, hardware repairs, and ensure service availability. Candidates should have experience in computer networking and Linux systems. Amazon's comprehensive compensation package includes health benefits and stock options. Working environment may involve physical demands like lifting up to 40 pounds, and shifts cover 24/7 operations.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Can lift and rack equipment up to 40 pounds.
• 1+ years of computer hardware experience including troubleshooting.

Responsibilities

• Perform server rack installations and troubleshoot network issues.
• Serve as a primary contact for internal and external stakeholders.
• Help interview, train, and onboard new team members.

Skills

Computer networking

Linux operating systems

Hardware troubleshooting

Problem solving

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

CompTIA

CCENT

Network+

Job description

Job ID: 10410435 | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You'll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair, as well as participating in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that keep our customers continually connected to the innovation they rely on.

NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. citizens. (GovCloud may NOT be accessed from outside of the United States).

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train and onboard new team members.

Physical Requirements

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Working in an industrial environment.
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A Day in the Life

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

Basic Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.
• 1+ years of computer hardware experience, including troubleshooting and repairing experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Bachelor’s degree or equivalent professional or military experience in an IT-related field (e.g., computer science, network engineering, etc.).
• Industry standard certifications (CompTIA, CCENT, Network+).
• Understanding of Linux or similar operating systems.
• Behavioral interviewing and hiring experience.
• Experience training and onboarding of new team members.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.