Data Center Operations Team Lead

Amazon

Frederick (MD)

On-site

USD 78,000 - 137,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Manager I, Data Center Operations to lead a team of data center technicians and ensure reliable, safe, and efficient daily facility operations in Frederick, MD. You will supervise front-line staff, prioritize shifting workloads, and drive continuous improvement across maintenance and operating procedures.

You will recruit and develop talent, coach performance, and collaborate with cross-functional partners to meet aggressive reliability targets.

Qualifications

2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
2+ years of people management experience

Responsibilities

Lead, coach, and develop a team of data center technicians, including onboarding new hires, conducting regular one-on-one conversations, setting development goals, and providing actionable performance feedback.
Manage daily facility operations by auditing work queues, monitoring service level agreement adherence, troubleshooting issues, and ensuring safe, efficient completion of maintenance tasks.
Prioritize and assign work across routine operations, capacity projects, and emergency response, making real-time trade-off decisions between time and resources to meet operational targets.
Identify and recommend improvements to tools, processes, and procedures that raise quality standards and reduce operational risk, partnering with cross-functional teams to implement solutions.
Attract, hire, and retain bar-raising talent while maintaining an inclusive team environment where every member feels valued, informed, and connected to the team's mission.