Data Center Operations Leader: Scale Cloud Infra & Teams

Amazon Web Services (AWS); Boardman (OR); On-site; USD 78,400 - 137,300; Full time

Benefits offered by this job

Health insurance and family coverage

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a technology manager to lead a data center operations team, including hardware and network diagnostics, on-call responsibilities, and cross-site leadership to maintain cloud infrastructure for global data center operations.

The role requires 4+ years IT and 2+ years people management, plus a track record in strategy development, mentoring, and sponsoring projects. Travel between facilities is expected as needed and training at new sites may occur.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.
• 2+ years of people management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Skills

People management

IT experience

On-call support

Leadership

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Amazon Data Services, Inc. is seeking a technology manager to lead a data center operations team, including hardware and network diagnostics, on-call responsibilities, and cross-site leadership to maintain cloud infrastructure for global data center operations.

The role requires 4+ years IT and 2+ years people management, plus a track record in strategy development, mentoring, and sponsoring projects. Travel between facilities is expected as needed and training at new sites may occur.