Data Center Operations Engineer — Hardware & Asset Management

Intercontinental Exchange (ICE); Mahwah (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Data Center Operations Engineer in Mahwah, NJ to ensure adherence to DC procedures and industry best practices.

The role involves carrying out DC work, change control, documentation, and daily checks across data halls, with a focus on security and asset management. You will support capacity management for cables and hardware for ICE and colocation customers, manage third-party staff, and maintain records in DC management tools such as ServiceNow.

Qualifications

• 5+ years' experience in Data Center environments.
• Pro-active and flexible with ability to work either as part of a team or as an individual.
• Effective written and verbal communication at all levels.
• Strong attention to detail.
• Desire to learn and progress within the company.
• Experience of hardware installation standards and knowledge of copper and fibre cabling installations.
• Familiarity with ITIL-controlled environments and Change Control, Incident Management & Problem Management processes.

Responsibilities

• Install, relocate and recover Network, Server and Storage hardware to manufacturer standards and industry best practice.
• Repair hardware to major component level across a broad range of vendor equipment.
• Execute all work to Data Center work process & procedure.
• Manage the goods in/out process for your dedicated storage facility and maintain records.
• Receipt of damaged/failed hardware and replacement through RMA process.
• Carry out monthly audits of items in store and report anomalies.
• Manage asset records and track location/status of assets.
• Update records after installations, moves or changes.
• Carry out daily housekeeping checks of the data halls and record findings.
• Control Data Center stocks and report accordingly.
• Provide holiday and sickness cover and support SLA/OLA requirements.

Skills

Data Center operations

Attention to detail

Communication skills

Time management

Teamwork/independence

Prioritisation

ITIL processes

Documentation

Tools

ServiceNow

CRM databases

Microsoft Office

Job description

Intercontinental Exchange, Inc. is seeking a Data Center Operations Engineer in Mahwah, NJ to ensure adherence to DC procedures and industry best practices.

The role involves carrying out DC work, change control, documentation, and daily checks across data halls, with a focus on security and asset management. You will support capacity management for cables and hardware for ICE and colocation customers, manage third-party staff, and maintain records in DC management tools such as ServiceNow.