Data Center Operations Engineer - Change-Driven & Hands-On

ICE; Mahwah (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) seeks a Data Center Operations Engineer to ensure compliance with procedures and best practices in ICE’s data center and access centers.

The role involves project work, incident and workflow tasks, change control, and documentation updates across service management tools. The DCOE will perform daily checks, manage third-party contractors, and ensure accurate asset tracking for cables, hardware, and inventory.

Qualifications

• 5+ years of data center experience in professional environments.
• Effective written and verbal communication at all levels.
• Strong attention to detail and accuracy in documentation.
• Ability to prioritise tasks and manage competing work streams.
• Willingness to learn and progress within the company.

Responsibilities

• Installation, relocation and recovery of network, server and storage hardware to manufacturer standards and industry best practice.
• Repair of hardware to major component level (e.g. disk, NIC, memory) across vendor equipment.
• Execute data center work according to defined processes and procedures.
• Manage goods in/out for the storage facility and keep full records for all assets.
• Receive damaged hardware and process replacements via RMA.
• Carry out monthly audits of stored items and report anomalies.
• Maintain and update asset records with location and status.
• Update records after installations, moves or changes.
• Perform daily housekeeping checks of data halls and record findings.
• Control data center stock and report on inventory levels.
• Provide holiday and sickness cover to support OLA’s & SLA’s.

Skills

Data Center experience

Written and verbal communication

Attention to detail

Time management

Prioritisation

Team or independent work

Education

HP Accredited Platform Specialist

Systimax Installation & Maintenance ND3361

Corning NPI Membership

Tools

HP hardware standards

Dell servers

Nokia equipment

Cisco gear

Juniper gear

Arista gear

Job description

Intercontinental Exchange, Inc. (ICE) seeks a Data Center Operations Engineer to ensure compliance with procedures and best practices in ICE’s data center and access centers.

The role involves project work, incident and workflow tasks, change control, and documentation updates across service management tools. The DCOE will perform daily checks, manage third-party contractors, and ensure accurate asset tracking for cables, hardware, and inventory.