Engineer, Data Center Operations

Intercontinental Exchange (ICE); Mahwah (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Data Center Operations Engineer in Mahwah, NJ to ensure adherence to DC procedures and industry best practices.

The role involves carrying out DC work, change control, documentation, and daily checks across data halls, with a focus on security and asset management. You will support capacity management for cables and hardware for ICE and colocation customers, manage third-party staff, and maintain records in DC management tools such as ServiceNow.

Qualifications

• 5+ years' experience in Data Center environments.
• Pro-active and flexible with ability to work either as part of a team or as an individual.
• Effective written and verbal communication at all levels.
• Strong attention to detail.
• Desire to learn and progress within the company.
• Experience of hardware installation standards and knowledge of copper and fibre cabling installations.
• Familiarity with ITIL-controlled environments and Change Control, Incident Management & Problem Management processes.

Responsibilities

• Install, relocate and recover Network, Server and Storage hardware to manufacturer standards and industry best practice.
• Repair hardware to major component level across a broad range of vendor equipment.
• Execute all work to Data Center work process & procedure.
• Manage the goods in/out process for your dedicated storage facility and maintain records.
• Receipt of damaged/failed hardware and replacement through RMA process.
• Carry out monthly audits of items in store and report anomalies.
• Manage asset records and track location/status of assets.
• Update records after installations, moves or changes.
• Carry out daily housekeeping checks of the data halls and record findings.
• Control Data Center stocks and report accordingly.
• Provide holiday and sickness cover and support SLA/OLA requirements.

Skills

Data Center operations

Attention to detail

Communication skills

Time management

Teamwork/independence

Prioritisation

ITIL processes

Documentation

Tools

ServiceNow

CRM databases

Microsoft Office

Job description

Job Purpose

The Data Center Operations Engineer (DCOE) is primarily responsible in ensuring that all activities carried out in the Data Center & Access Center's conform to Data Center Procedures and industry best practice.

The DCOE will carry out Data Center works as directed, these works could be project based or tasks received via incident management or workflow management tools. In all cases the DCOE will ensure that Change Control rules are followed and support documentation is appropriate and correct.

The role is will also be responsible for carrying out daily checks in their areas of responsibility, ensuring security is maintained, managing third parties and ensuring all work activity is captured and updates entered into the Data Center management tool, or into the workflow management/incident management tool, Service Now.

Support and execute all Data Center capacity management for cables and hardware on behalf of the Data Center Engineering & Operations team such that each item is recorded in a central database/spread sheet; this will be done for Intercontinental Exchange (ICE) and ICE colocation customers.

Responsibilities

• Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice.
• Repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment.
• Execution of all work to Data Center work process & procedure.
• Manage the goods in/out process for your dedicated storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.
• Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorisation (RMA) process.
• Carry out monthly audits of items in store and produce a report of all anomalies.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc).
• Ensure that all records are updated following any installations, moves or changes.
• Carry out daily housekeeping checks of the data halls and record their findings.
• Control Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately.
• To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA's & SLA's.

Knowledge and Experience

• 5+ years' experience working in Data Center environments
• Pro-active and flexible with ability to work either as part of a team or as an individual
• Effective written and verbal communication at all levels
• Strong attention to detail
• Desire to learn and progress within the company
• Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications;
• HP Accredited Platform Specialist
• Systimax Installation & Maintenance ND3361
• Corning NPI Membership
• Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista
• Understanding of IP networks
• Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes
• Good experience using Microsoft Office and CRM databases
• Ability to prioritise effectively
• Ability to manage 3rd party contract staff/companies working within the DC
• Excellent time management skills

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.