Data Center Operations Director - Critical Facilities SME

Cushman & Wakefield; Dover (DE); On-site; USD 162,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Competitive pay

Paid time off

Job summary

Cushman & Wakefield is seeking a Director, Operations SME for Data Centers & Critical Environments. You will serve as the senior technical and operational authority across complex data center accounts, partnering with account leadership, clients, and global operations to standardize practices and elevate performance.

Travel of 25–50% is anticipated. The role requires deep expertise in electrical, mechanical, high‑density liquid cooling, and critical environment systems, plus strong incident

Qualifications

• Bachelor’s degree in Engineering or equivalent experience.
• 12+ years of experience in data center operations, critical facilities, or mission‑critical environments.
• 8+ years in senior leadership, technical advisory, or SME roles.
• Deep knowledge of electrical systems, mechanical systems, cooling technologies, and high‑density data center layouts.
• Proven experience with incident management, RCA methodologies, and risk mitigation.

Responsibilities

• Provide SME leadership for operating the client data center portfolios.
• Lead site start‑up and transitional due diligence for new sites.
• Support complex troubleshooting and incident response as escalation authority.
• Review and approve SOPs, MOPs, and EOPs for technical accuracy and best practices.
• Drive standardization and scalability of operating models across multi‑site/global accounts.
• Mentor and develop operations teams and define competency frameworks.

Skills

Data center operations

Critical facilities management

Electrical systems

Mechanical systems

High density liquid cooling

Incident management & RCA

Risk mitigation

Contract/start-up experience

Client advisory

Education

Bachelor’s degree in Engineering

Tools

DCIM

CMMS

BMS/EPMS

Job description

Cushman & Wakefield is seeking a Director, Operations SME for Data Centers & Critical Environments. You will serve as the senior technical and operational authority across complex data center accounts, partnering with account leadership, clients, and global operations to standardize practices and elevate performance.

Travel of 25–50% is anticipated. The role requires deep expertise in electrical, mechanical, high‑density liquid cooling, and critical environment systems, plus strong incident