Data Center Onsite Hands Engineer: Hardware & Network Support

Unisys Corporation; City of Rensselaer (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Comprehensive healthcare

HSA matching

Learning opportunities

Job summary

Unisys Corporation is seeking an experienced Data Center Smart Hands Engineer to deliver onsite technical support in data center operations. The role demands hands-on hardware work across servers, storage, networking, and peripherals, with a focus on diagnostics, installation, and lifecycle activities.

You will perform racking, cabling, testing, and certifications, while following security, change management, and safety procedures.

Qualifications

• 4–6 years of experience supporting enterprise IT infrastructure.
• Experience in data center environments with security and operational standards.
• Strong understanding of server hardware, storage, OS, and network infrastructure.
• Experience with hardware diagnostics, repairs, and equipment installations.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Perform hands-on support for server, storage, network, and peripheral equipment within data center.
• Execute hardware break/fix activities, including component replacement, diagnostics, and troubleshooting.
• Install, rack, stack, cable, and decommission IT equipment according to documented procedures.
• Support network infrastructure deployments, including switches, routers, firewalls, and cabling.
• Perform hardware testing, validation, and certification activities for servers, storage systems, networking.
• Utilize advanced troubleshooting techniques and tools to resolve incidents and service requests.
• Escalate complex technical issues and collaborate with engineering and support teams.
• Maintain accurate documentation of work performed, asset changes, and site activities.
• Support IMACD requests and infrastructure lifecycle activities.
• Follow change management, security, compliance, and safety procedures while operating in data center.
• Provide VIP support when required and serve as a technical liaison between clients and remote support.

Skills

Customer-focused mindset

Analytical thinking

Problem-solving

Attention to detail

Documentation discipline

Independence

Time management

Education

High School Diploma or GED

Associate degree in IT/CS

Tools

Dell servers

HPE servers

Lenovo servers

Cisco UCS

Job description

Unisys Corporation is seeking an experienced Data Center Smart Hands Engineer to deliver onsite technical support in data center operations. The role demands hands-on hardware work across servers, storage, networking, and peripherals, with a focus on diagnostics, installation, and lifecycle activities.

You will perform racking, cabling, testing, and certifications, while following security, change management, and safety procedures.