NOC Shift Supervisor - IT Ops (TS/SCI)

CACI International Inc; Springfield (VA); Vor Ort; USD 71.000 - 149.000; Vollzeit

Zusammenfassung

CACI International Inc seeks an Integrated Shift Supervisor to lead on-shift personnel in a multi-source service environment supporting the COMM NOC. The role ensures incidents are monitored, tracked, prioritized, and escalated by severity, with strong leadership and decision-making for mission-critical operations.

Responsibilities include monitoring changes, coordinating with Service Operations on upgrades, and providing daily situational awareness reports to Government leadership.

Qualifikationen

• Five+ years coordinating IT operations in 24x7 environments.
• Strong networking background and ability to summarize complex information for executives.
• Proven experience with incident management, reporting, and SLA adherence.

Aufgaben

• Direct on-shift personnel and oversee multi-source service activities.
• Monitor and track service-impacting changes and urgent incidents.
• Coordinate Major Incident calls and document timelines of events.
• Prepare daily reports and maintain situational awareness for leadership.
• Support ITIL processes and governance documentation.

Kenntnisse

Leadership

Networking fundamentals

Incident management

Executive communication

Documentation

Tools

ServiceNow

Jobbeschreibung

CACI International Inc seeks an Integrated Shift Supervisor to lead on-shift personnel in a multi-source service environment supporting the COMM NOC. The role ensures incidents are monitored, tracked, prioritized, and escalated by severity, with strong leadership and decision-making for mission-critical operations.

Responsibilities include monitoring changes, coordinating with Service Operations on upgrades, and providing daily situational awareness reports to Government leadership.