Data Center IT Infrastructure Technician

NTT Global Data Centers Americas, Inc.; Oregon; On-site; USD 69,000 - 98,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k

Flexible spending account

Job summary

NTT Global Data Centers Americas, Inc. is seeking a Data Center IT Infrastructure Technician to support client requests inside our data centers.

You will troubleshoot hardware, rack and stack equipment, install PDUs, and maintain documentation, working with servers, network devices, and power systems. This role requires 3–5 years in a data center or help desk, CompTIA A+ (Network+ preferred), and the ability to work in a fast-paced environment.

Qualifications

• 3-5 years in a data center environment or help desk.
• CompTIA A+ certification or equivalent experience required.
• CompTIA Network+ and BICSI Installer 1 preferred.
• Experience with Active Directory, Office 365, and enterprise ticketing systems.

Responsibilities

• Unbox, inventory, and install client hardware into racks.
• Manage assets, perform inventory audits, and handle shipping/receiving.
• Coordinate technical tasks with internal groups to drive requests to resolution.
• Install cabling per standards and label components.
• Troubleshoot enterprise hardware and perform component replacements.
• Perform commissioning/decommissioning of hardware in client enclosures.

Skills

Data center experience

Networking knowledge

Server hardware

Troubleshooting hardware

Active Directory

Office 365

Ticketing systems

Team coordination

Education

High School Diploma or GED

CompTIA A+ certification

CompTIA Network+ certification

BICSI Installer 1 certification

Job description

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world.

With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting‑edge technology and transformative projects.

Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

POSITION SUMMARY

The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

ESSENTIAL DUTIES & RESPONSIBILITIES

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
• Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
• Ability to coordinate technical tasks with internal groups and manage requests to resolution.
• Installation of cabling and cable organization per NTT or client standards, including labeling.
• Troubleshooting and diagnostics of enterprise level hardware.
• Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
• Ability to understand execute instructions provided by clients and internal groups.
• Perform commissioning and decommissioning of hardware.
• Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.
• Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.
• Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
• Perform installation and maintenance on Power Distribution Units within client enclosures.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system.
• Periodically join call bridges to troubleshoot and validate infrastructure related issues.
• Adhere to Change Control Processes and Standards.
• Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
• Acts as communication coordinator and situation manager during any critical incidents call bridge events.
• Performs other duties as assigned.
• Support 3rd party vendor activities.
• Process all tickets within SLA guidelines and follow procedural requirements.

KNOWLEDGE, SKILLS & ABILITIES

• Previous experience working in a complex high availability data center environment is preferred.
• Working knowledge of data center processes and design (power, cooling, redundancy).
• Working knowledge of airflow management best practices.
• Working knowledge of computer hardware.
• Ability to provide and recommend solutions to internal staff and clients.
• Understanding of networking components and infrastructures.
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
• Familiarity with patch panels.
• Knowledge of copper and fiber cable testing equipment.
• Excellent troubleshooting and problem resolution skills.
• Able to operate material handling equipment – server lifts and pallet jacks.
• Ability to demonstrate effective team and interpersonal skills.
• Experience with Data Center incident resolution, asset management, and logistics.
• Critical thinking and decision making related to outage risk assessment.
• Regular, predictable attendance is essential for satisfactory performance.
• Strong understanding of servers, routers, network switches, and patch panels.
• Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• Experience with active directory, Office 365, and enterprise level ticketing systems.
• Experience with laptops, desktops, docking stations, and enterprise level peripherals.
• Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).
• Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.
• Must have the ability to communicate effectively both written and verbally.

EDUCATION & EXPERIENCE

High School Diploma or GED required. 3-5 years of data center environment or help desk experience is required. CompTIA A+ certification or equivalent experience required. CompTIA Network + and BICSI Installer 1 certification preferred.

PHYSICAL REQUIREMENTS

Physically assist in moving and racking equipment. Able to climb a ladder and work on a raised platform. Able to safely lift and move up to fifty (50) pounds. Must have the ability to perform office-related tasks which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers. WORK CONDITIONS Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer. This position may require rotating schedule to support a 24/7 support schedule. SPECIAL REQUIREMENTS Must work on-site; no telecommuting permitted.Must be comfortable working in a highly critical, fast paced environment with shifting priorities.Must possess a current, valid state-issued driver’s license.;">Must possess a current, valid state-issued driver’s license.;">Must possess a current, valid state-issued driver’s license.Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.);">Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.);">Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.)Must satisfactorily pass or complete any required client background checks or training.;">Must satisfactorily pass or complete any required client background checks or training.;">Must satisfactorily pass or complete any required client background checks or training.“A valid driver's license is required as employees will need to support tasks in nearby buildings and utilize company vehicles to complete assignments.

Compensation Pay Range

Compensation Pay Range For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process. This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is: $33 - $47.12 All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Equal Opportunity Employer

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.